Legal Administrative Consultant
- Communicate with the law enforcement community in connection with customer and account data.
- Authenticating caller information in coordination with law enforcement personnel.
- Ensure all cases are correctly documented and managed end-to-end in compliance with company procedures.
- Entering customer and account data from source documents in a timely manner and reporting needed changes.
- Strong customer service or dispatch-like experience for handling high call volumes of a dynamic nature.
- Compiling, verifying the accuracy and sorting information to prepare source data for computer entry.
- Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.
- Resolves deficiencies by using standard procedures or returning incomplete documents to the team lead/supervisor for resolution.
- The ability to work independently.
- Accuracy and Attention to detail.
- Understanding of and willingness to learn about basic legal concepts.
- Customer Service experience a plus.
- Proficient in typing and transcription.
- Computer and technical skills.
- Organizational and time management abilities.
- Administrative skills, copying, filing, sorting and mail distribution.
- Strong Communication Skills (written and verbal).
- Candidate must be eligible to apply for a government clearance.
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