Principal, Process Architect - Strategic Programs

Requisition ID: 108807

 

Share Our Purpose. Be Yourself. Feel Valued.

 

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

 

We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

 

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn , Facebook , Twitter and Instagram .

 

 

 

Position Description

$98,800 - $165,100

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity.

In addition to compensation, you will be offered a comprehensive benefits package including 401(k),Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

Primary Role

This role requires performing all duties outlined in the Job Description, focusing on Hire-to-Retire business processes.

The [ Value Stream] Process Architect plays a pivotal role in designing and governing scalable, efficient, and integrated business processes that enable business transformation and operational excellence within a designated value stream for the American Water2030 (AW2030) program. This role ensures strategic alignment between business objectives, value streams, and technology solutions, supporting successful implementation of the AW2030 roadmap initiative waves. Key requirements include:

• Lead the end-to-end business process architecture across key enterprise systems and initiatives within a designated value stream.
• Ensure alignment between business processes, value stream outcomes, and enterprise objectives.
• Guide process owners and leads to maintain consistency with defined value stream models.
• Partner with value stream leaders and Subject Matter Advisors (SMAs) to align process decisions with organizational priorities.
• Validate and govern key process artifacts, including: Process Hierarchies, Business Process Documents (BPDs), Functional and Configuration Design Documents, Requirements Traceability Matrices (RTMs), and RICEFWs (Reports, Interfaces, Conversions, Enhancements, Forms, Workflows, Inventories).
• Participate in technology and solution architecture discussions to ensure business process compatibility and alignment.

Development Commitment

• This role for the AW2030 Program will be full time, and you will be committed to this program for a minimum of one year. We are invested in your development and supporting your career with American Water.
• The career band/level designated for this role has been intentionally designed with flexibility. Candidates whose combination of experience and/or qualifications that are not a match to the designated level may be considered, provided they meet the qualifications and expectations of the role. In unique or exceptional cases, deviations beyond this two-level range may be evaluated individually.

Key Accountabilities

• Govern and maintain value stream process architecture documentation aligned with transformation governance and enterprise standards.
• Define, communicate, and enforce enterprise process design principles, frameworks, and best practices.
• Facilitate process discovery, design, and alignment workshops across business and IT stakeholders.
• Identify and drive opportunities for process improvement, simplification, standardization, and automation.
• Conduct impact assessments of proposed changes across processes and systems.
• Support readiness and deployment planning by ensuring process deliverables are complete, validated, and understood.
• Evaluate downstream and upstream impacts of proposed process changes.

Knowledge/Skills

Knowledge:

• Recognized as subject matter expert in own discipline/function.
• In-depth knowledge of American water’s organization, operating model, and business processes within a specific value stream, or expertise in equivalent business environment at other utilities.
• Understanding of current American Water systems used within the value stream and critical functionality provided by the current systems.
• Familiarity with customizations to current American Water systems used by the value stream, or knowledge of typical customizations to similar systems at other utilities.
• Familiarity with value stream mapping and cross-functional operational workflows.
• Awareness of regulatory, compliance, and risk management considerations for value stream process design.

Skills:

• Strong strategic thinking and holistic, systems-level problem solving.
• Analytical mindset with strong documentation and visual communication capabilities.
• Results-oriented mindset with ability to lead through ambiguity.
• Demonstrated ability to navigate competing priorities and maintain a big-picture focus.
• Excellent communication and stakeholder engagement at all organizational levels.
• High integrity and ability to lead through challenging changes in business operating environments.

Experience/Education

• Typically requires 12= years of relevant experience, including 5+ in process design, process improvement and/or business transformation roles.
• Bachelor’s degree or equivalent experience required. Master’s preferred.

Travel Requirements

• Up to 50% travel

Competencies

Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results

Collaborates

Join American Water... We Keep Life Flowing ™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.