Customer Care Representative
Customer Care Representative.
Smart, Caring, courteous and Responsible Customer Care Representative wanted for full time in a busy office. KEIL Heating and Air Conditioning is seeking an experienced Customer Care Representative for a full-time position. KEIL has been providing comfort to homeowners in Northern New Jersey for over a century. We currently have an opening for a Customer Care Representative with a great attitude, high energy, and high motivation. This is a great opportunity to be a part of a wonderful office staff that takes care of our established customer base, some of which have been with us for three generations. We have a fun customer-focused environment with friendly, caring co-workers. We're a company committed to quality service by empowering reliable and self-motivated individuals. Goal-oriented candidates will share office duties, make outbound and take inbound phone calls. A strong Windows computer understanding is necessary in order to schedule, log, and follow up with our residential customers. This is a detail-oriented position for a well-organized individual. Primary Responsibilities:- Input/update customer information into our computer system.
- Make outgoing calls to customers to schedule maintenance and service appointments.
- Answer incoming telephone calls, schedule and manage customer requests.
- Assist customers on the phone and occasionally in person.
- Offer customers product and service solutions to solve their comfort problems.
- Other responsibilities as assigned by management.
Key Competencies:
- Strong Interpersonal and communication skills - verbal and written (English).
- Strong listening and problem-solving skills.
- Well organized, thorough, and detail-oriented with a take-charge attitude.
- Ability to make fast, accurate, and logical decisions without assistance.
- Ability to follow instructions and to provide instructions to others.
Education and Experience:
- Associate's degree in business or equivalent course work and experience.
- 1-2 years of minimum experience and knowledge of customer service principles and practices.
- Strong computer skills including proficiency in Word and Excel.
Benefits:
- On-the-job training.
- 8:00 - 5:00 Monday - Friday, occasional Saturdays from 7:00 - 12:00.
- Advancement opportunities.
- Professional working environment.
- Medical, Dental, Life, and Long term disability insurance.
- Bonus incentives and residual income opportunity.
- 401K plan with company match.
- Profit sharing program.
Only those who have the required qualifications and are looking for a long-term career with a great team should apply. Smokers need not apply.
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