Customer Care Representative
Customer Care Representative.
Smart, Caring, courteous and Responsible Customer Care Representative wanted for full time in a busy office. KEIL Heating and Air Conditioning is seeking an experienced Customer Care Representative for a full-time position. KEIL has been providing comfort to homeowners in Northern New Jersey for over a century. We currently have an opening for a Customer Care Representative with a great attitude, high energy, and high motivation. This is a great opportunity to be a part of a wonderful office staff that takes care of our established customer base, some of which have been with us for three generations. We have a fun customer-focused environment with friendly, caring co-workers. We're a company committed to quality service by empowering reliable and self-motivated individuals. Goal-oriented candidates will share office duties, make outbound and take inbound phone calls. A strong Windows computer understanding is necessary in order to schedule, log, and follow up with our residential customers. This is a detail-oriented position for a well-organized individual. Primary Responsibilities:- Input/update customer information into our computer system.
- Make outgoing calls to customers to schedule maintenance and service appointments.
- Answer incoming telephone calls, schedule and manage customer requests.
- Assist customers on the phone and occasionally in person.
- Offer customers product and service solutions to solve their comfort problems.
- Other responsibilities as assigned by management.
Key Competencies:
- Strong Interpersonal and communication skills - verbal and written (English).
- Strong listening and problem-solving skills.
- Well organized, thorough, and detail-oriented with a take-charge attitude.
- Ability to make fast, accurate, and logical decisions without assistance.
- Ability to follow instructions and to provide instructions to others.
Education and Experience:
- Associate's degree in business or equivalent course work and experience.
- 1-2 years of minimum experience and knowledge of customer service principles and practices.
- Strong computer skills including proficiency in Word and Excel.
Benefits:
- On-the-job training.
- 8:00 - 5:00 Monday - Friday, occasional Saturdays from 7:00 - 12:00.
- Advancement opportunities.
- Professional working environment.
- Medical, Dental, Life, and Long term disability insurance.
- Bonus incentives and residual income opportunity.
- 401K plan with company match.
- Profit sharing program.
Only those who have the required qualifications and are looking for a long-term career with a great team should apply. Smokers need not apply.
Recommended Jobs
Trade Marketing Manager
We are Reckitt Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a clean…
Veterinary Technician - Route 516 Animal Hospital
Overview: At Route 516 Animal Hospital , we’re not just a veterinary hospital—we’re a tight-knit team of animal lovers, caretakers, and passionate professionals who show up every day to make a dif…
Full Time General Surgery PA - Mountainside Medical Center 20 Miles From NYC!
Mountainside Medical Center is expanding, and we are excited to invite you to join our well-established and thriving General Surgery Team in the vibrant community of Montclair, NJ. Job Summary …
Medical Screener
At BioLife, we know that flexibility matters—especially for those balancing multiple commitments. That’s why we’re dedicated to creating meaningful part-time opportunities for our team. This rol…
Pharmacy Resident - Toms River, NJ
Job Title: Pharmacy Resident Location: Saint Barnabas Behavioral Department Name: Pharmacy Req #: 0000235425 Status: Salaried Shift: Day Pay Range: $64,959.08 - $64,959.08 per year …
Direct Support Professional Part-time Overnight in Barnegat NJ
Job Description Job Description Direct Support Professional (DSP) – Part-Time Overnight Location: Barnegat, NJ Pay Rate: $19.16–$20.16 wknd/hour Schedule ~ Thursday - Saturday 11pm…
M516- (764117)Cybersecurity Engineer
100% Remote. Our client has an opening for a Cybersecurity Engineer 3 (764117) This position is up to 5 months with the option of extension. The client is located in Richmond, VA. …
BCBA - We will relocate you to Georgia!
Job Description Job Description **$5,000 Signing Bonus!!** **We will provide you with a relocation stipend!!** Role: Board Certified Behavior Analyst (BCBA) Location: You can work at one o…
Administrative Assistant / Real Estate Transactional Coordinator
Job Description Job Description Leverage Group is a rapidly expanding start up company specializing in real estate sales and financing. We are seeking a Full-Time Administrative Assistant for a t…
Accounting Intern
Job Description Job Description Description: Essential Duties and Responsibilities Record daily financial transactions, update invoices, and maintain accurate digital and physical filing sy…