Instructional Designer Customer Care

Instructional Designer Customer Care Location Denver, CO (Union Station area) :

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you're looking for.

Position Summary Accountable for solution evaluation and early-phase project creation including the development of learning outlines, recommended solutions, and instructional design of learning deliverables. Will be a thought leader and consult with internal and external stakeholders on providing learning solutions to meet business needs. Essential Responsibilities

• Instructional Design: Design and develop instructional design documentation and analysis for learning projects, including consulting with customers and internal development contacts on proposed learning solutions and integration into existing learning plans, paths, and curricula. This may include analysis of audience, training requirements, currently available training, as well as business and regulatory needs.
• Content Writing/Documentation: Write effective copy, instructional texts, media scripts, and development documentation.
• Special Projects and Coordination: Responsible for tracking internal and external interactions, mapping key timelines, and participating in meetings, calls, and key communications. Provide leadership or guidance on learning in large scale special projects to other teams.
• Learning Development: Partner in the consistent design, development, implementation, and assessment of learning solutions

Minimum Requirements 8 years of learning and development instructional design experience Bachelor's degree and/or certifications in learning & development, instructional design, or related field Extensive experience in instructional design methodologies Proficiency in tools including Microsoft Office suite, eLearning authoring tools, and Learning Management Systems Deep knowledge of adult learning theory and how to apply these to traditional and new learning modalities Excellent written and verbal communication skills Experience in content writing, ability to map objectives with learning content, and completing full instructional design analysis and associated deliverable documentation Experience in designing and providing recommendations on full training programs with multiple modalities including Instructor Led, virtual training, eLearning, podcasting, video solutions, and other interactive media.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at [email protected].

Non-Bargaining

The anticipated starting base pay for this position is: $79,000.00 to $112,999.00 per year

This position may also be eligible for the following benefits and/or pay components: Pay - Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Personal holidays, Volunteer Paid Time Off (VPTO) (full-time employees only), Parental Leave

Pay and benefit packages may vary based on position. Some employees are under collective bargaining agreements, which determine the benefits they will receive. If the information conflicts with the terms of the written plan documents governing the plan, the plan document will control. Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

Anticipated Last Date to Apply: 01/18/24

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