Customer Service Representative/Dispatcher
Job Description
Job Description
As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. The opportunity is a 4-6 month contract opportunity, working onsite at our client's HQ. The schedule is 6:00AM to 2:30PM, working Monday, Tuesday, Thursday, Friday and Saturday (Wednesdays and Sundays are days off).
Day to Day:
• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
· Route monitoring
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders
· Dispatching
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