Customer Service Supervisor

Our client, a well-established company, is hiring a Customer Service Supervisor to join their Bethlehem, PA office. This is a full-time, permanent role offering a stable schedule, strong benefits, and an opportunity to lead a dedicated team in a respected regional business.

Things to know about this role:

• Competitive base pay + benefits

• Monday – Friday, 8:15 a.m. – 5:15 p.m.

• Full-time, Non-Exempt (Hourly)

Responsibilities:

• Oversee and support a team of Customer Service Representatives across multiple locations
• Provide both phone and in-person support to customers booking
• Assist with reservations, ticketing, travel insurance, refunds, scheduling, and invoicing
• Resolve escalated customer issues and complete incident reports when needed
• Prepare daily cash-out and operations reports
• Manage office supplies and maintain a clean workspace
• Schedule and manage staff hours, approve time off, and verify timesheets for payroll
• Conduct performance reviews and support training for new staff
• Ensure all policies are followed to maintain customer satisfaction and safety
  

Requirements

• Prior supervisory or team lead experience in a customer service environment
• Excellent communication and conflict-resolution skills
• The ability to multitask and manage staff across locations
• Strong attention to detail and reliability
• Basic computer skills and willingness to learn new systems
• A High School Diploma or equivalent (travel industry experience preferred)

Additional Requirements:

• Must be able to sit and stand for extended periods

• Must be able to lift up to 15 lbs

• Able to work on-site in Bethlehem, PA