Patient Financial Counselor Coordinator

Job Description

Job Description

Allied Digestive Health is one of the largest integrated networks of gastroenterology care centers in the nation with over 200 providers and 60 locations throughout New Jersey and New York. As a fast-growing physician-led organization, our dynamic structure encourages physician input and decision-making, while simultaneously offering operational support. Our dedicated, compassionate team of providers prioritize personalized treatment plans for patients that deliver the highest quality of care. All of our doctors are board-certified in gastroenterology and hepatology. Several of them serve as chief of gastroenterology at nearby hospitals, and a number of them have been recognized as top-quality physicians in publications, including but not limited to: Best Doctors in America and Top Doctors New Jersey, and US News Health – US News & World Report.

We are excited to announce that we are looking for a Full-Time, Patient Financial Service Coordinator at our Allied Digestive Health Corporate Office in West Long Branch, NJ.

The Patient Financial Service Coordinator responsibilities are:

• All tasks related to the provision of excellent customer service to the patients of ADH, whether by telephone, written communication or face-to-face with patients.
• He/she will be expected to adhere to all ADH quality and quantity standards. The primary role of the Patient Financial Service Coordinator is to act as liaison between ADH and its patients.
• He/she will be responsible to:
  • Ensure that all patients and/or authorized representatives receive thorough, accurate and complete answers to any questions they may have related to any medical service provided by ADH.
  • Work with all ADH departments, staff, and physicians to resolve any patients’ account issues that may arise due to internal or external processes.

The Patient Financial Service Coordinator must have the following qualifications and/or experience:

• High-school diploma or GED.
• 2 years' experience in a large medical practice or hospital in a patient-facing role.
• Proficiency with Microsoft Office products including Word and Excel.
• Basic familiarity with the concepts of debits and credits.
• Minimum of one (1) year experience performing tasks related to each of the departments within ADH’s Revenue Cycle Management Dept, preferred.
• Accounts Receivable experience preferred
• ICD coding experience preferred
• Medical billing experience preferred

We offer a competitive base salary, generous benefits, including: Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits.

Job Type: Full-time