Drain Cleaner

Job Description

Job Description

About the Role: As a Drain Cleaner, you will be responsible for diagnosing, repairing, and maintaining drain and sewer systems in residential properties. Your in-depth knowledge of drainage systems, problem-solving abilities, and commitment to exceptional customer service will play a crucial role in resolving issues and ensuring customer satisfaction. We offer competitive compensation, comprehensive benefits, and a supportive work environment that values your expertise.

Key Responsibilities:

• Create a positive customer experience by completing the install correctly the first time with quality and care to applicable codes, to avoid refunds and recalls.

• Must be able to use a backhoe/excavator to install water and sewer lines
• Work quickly and efficiently to solve problems and make necessary repairs.
• Work with contractors to assess client needs and plan plumbing layout.
• Determine materials needed for each new project and estimate time and costs.
• Install, assemble, maintain, and repair pipes and plumbing fixtures.
• Affix clamps, screws, brazing, soldering, welds, etc., to pipes and tubes.
• Measure and modify pipes accordingly by cutting, threading, or bending pipes by using specialized tools.
• Diagnose plumbing problems and work to resolve any issues.
• Repair or replace damaged parts.
• Repair water line leaks.
• Confirm pipe system is air/watertight by performing pressure tests.
• Keep detailed noted and create work reports documenting projects.
• Test plumbing and other installed fixtures to ensure proper functioning.
• Follow state laws and regulations and adhere to local building codes.
• Complete all required documentation, including checklist, including recording model, serial numbers, and install date recorded in Service Titan on installs and collect, record and deliver fees to designated office administration.
• Facilitate order for all parts required for appointments and ensure preparedness for the day of install.
• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent; completion of a plumbing apprenticeship program is preferred.
• Proven experience as a Drain & Sewer Cleaner, with a strong understanding of residential drain and sewer systems.
• Proficiency in using drain cleaning equipment, video inspection tools, and plumbing tools.
• Knowledge of different pipe materials, fittings, and fixtures commonly used in residential drainage systems.
• Strong problem-solving skills with the ability to diagnose and resolve complex drainage issues.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to customers in a clear and friendly manner.
• Exceptional customer service skills, with a commitment to exceeding customer expectations.
• Strong attention to detail and the ability to work independently or as part of a team.
• Valid driver's license and clean driving record.
• Physical ability to perform the duties of the job, including lifting heavy objects, working in confined spaces, and standing for extended periods.

Interpersonal Qualifications:

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
• Highly organized, ability to act quickly while still having attention to detail.
• Hold yourself to a higher standard and exhibit a high level of integrity.

Why You’ll Want to Work Here:

• Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
• Performance Pay directly tied to results – Get what you deserve
• Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
• Secure your financial future – 401(k) with company match
• Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of institutional investors
• We invest in your future – leadership training that directly results into bigger career opportunities
• Learn on the job – continuous education stipends available

About us: Dwyer Services, based in Manasquan, NJ, is a leading provider of expert plumbing, heating, cooling, and electrical services for homes and businesses across the Jersey Shore. Known for our fast response times, 24/7 emergency service, and commitment to quality workmanship, we’ve built a strong reputation as a trusted service provider in our community. As an employer, we offer a supportive, team-oriented environment where hard work is recognized, growth is encouraged, and employees take pride in making a difference every day. Join a company where your skills are valued and your potential can thrive.

Dwyer Services is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.