Staff Legal Administrative Manager

Zurich is currently looking for a Staff Legal Administrative Manager. This position will coordinate and direct the efficient management of Legal Secretaries and/or other administrative employees. Supervises two or more support employees, including responsibility for interviewing and selecting new hires, conducting performance appraisals, and making salary decisions related to those positions that report to this job. Will also train and develop team members. Some data analysis is required. They will often act as a subject matter expert in legal administrative and operational processes and will be highly collaborative in working with internal business partners and peers to promote team-based work, simplification, and delivery of exceptional quality against best practice standards.

At Zurich North America Claims we acknowledge that work-life balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. The candidate selected for this opportunity should be able to report to a North American Claims office in Atlanta, Boston, Hartford, Chicago, Ft. Lauderdale, Overland Park, Orlando, Lehigh Valley, Manhattan, New Orleans, Parsippany, or Philadelphia 3 days a week.

Additional responsibilities will include:

• Staffs, trains, and develops department personnel. Establishes work procedures and standards to improve the efficiency and effectiveness of the staff.
• Examines workflow and processes as needed to promote operational excellence. Ensures seamless coverage and support for the operation.
• Manages performance of team members, including ensuring team members comply with company policies and expectations and takes appropriate action.
• Plans for future staffing needs.
• Obtains data from various sources, analyzes data, and prepares reports for analysis. Prepares presentation materials.
• Allocates work and coordinates delivery on projects to ensure that the project objectives are clearly defined and met, and business benefits are delivered.
• Handles inquiries and resolves issues and complaints. Directs to appropriate staff as needed.
• Builds trusted relationships with internal customers to ensure appropriate quality and service provision.
• Prepares and approves expense reports and oversees the handling of payments and expense items.

Basic Qualifications:

• Bachelor’s Degree and 2 or more years of experience in the Claims, Legal or Administrative area
  OR
• Zurich Certified Insurance Apprentice including an Associate’s Degree and 2 or more years of experience in the Claims, Legal or Administrative area
  OR
• High School Diploma or Equivalent and 4 or more years of experience in the Claims, Legal or Administrative area
  AND
• Microsoft Office Experience
• Experience working on a collaborative team

Preferred Qualifications:

• Strong verbal and written communication skills
• Strong analytical skills
• Excellent customer service skills
• Experience multi-tasking and prioritizing deliverables
• Insurance defense legal experience
• Training and presentation skills
• Strong computer skills

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $59,900.00 - $98,200.00, with short-term incentive bonus eligibility set at 10%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here .]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Parsippany, AM - Atlanta, AM - Schaumburg, AM - New York, AM - Overland Park, AM - Chicago, AM - Philadelphia, AM - Boston, AM - Ft. Lauderdale, AM - Hartford
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No