Central Service Courier-Staten Island

B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap® and CAPS®.

Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise® philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit

Preferred candidate to reside in the Staten Island area

Responsible for processing all inbound and outbound repair orders.  This includes the processing of all order documentation, instrument identification procedures in addition to the receipt and shipment of all repairs.  

Principal Duties Responsibilities:  
•    Shipping and receiving of instruments to and from St. Louis in a timely manner.
•    Prioritizes the processing of repair orders according to scheduled workload.
•    Coordinates the receipt, verification, QA evaluation and accurate input of customer repair orders, with notation of special handling (rush order, insulation, etching).
•    Coordinates the proper processing of repair order paperwork.
•    Files, updates and maintains customer information 
•    General housekeeping.
•    Daily quote entry.
•    Responsible for completion of departmental transfers and coordination with Order Fulfillment
•    Assures proper completion of order closeout and shipping of repairs.
•    Packaging of repair orders.
•     Picking up sets and returning them to the hospitals after daily repairs have been carried out.
•    Demonstrate Lean Concepts across the department
•    Assist Customers with Technical inquires
•    Equipment maintenance. Including equipment maintenance logs and equipment inspection.
•    Vehicle maintenance and cleanliness.
•    Communicating customer cancellations, customer instructions, customer concerns, and customer scheduling changes.
•    Inventory fulfillment. Ordering and keeping inventory neat and organized.
•    Must possess and maintain valid driver’s license
•    Must possess and maintain clean driving record
•    Must comply with applicable ISO and FDA regulations as stated in Quality Manual
•    Must embody the Company’s Vision, Mission and Values
•    Other duties may be assigned.

Secondary or peripheral job functions:

• Contribute to creating a climate of trust, ethics, and accountability by effectively seeking out and accepting feedback from others.
• Possess the ability to exceed expectations with the customer in mind and take responsibility for driving key results as well as empower others to achieve desired outcomes.
• Demonstrate behaviors that drive efficiency by understanding and improving processes as well as sharing best practices.

Salary Range: $20.95-$29.34

Expertise: Qualifications-Experience/Training/Education/Etc

Required:

• Requires 1 - 2 years Customer Service experience. Previous customer service experience preferably at a hand held surgical instrument company.
• Requires high school diploma; BA/BS preferred.
• Ability to communicate effectively.
• Requires knowledge of Microsoft Office and Lotus Notes.
• Knowledge of SAP a plus
• Must possess and maintain valid driver’s license
• Must possess and maintain clean driving record

Language and mathematical skills; reasoning ability:

• Language Skills: Ability to read and interpret documents such as safety rules, operating
• and maintenance instructions, and procedure manuals. Ability to write routine reports
• and correspondence. Ability to speak effectively before groups of customers or
• employees of organization.
• Mathematical Skills: Ability to add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds.

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The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate.

B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at .

Through its “Sharing Expertise®” initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.

We are an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic. Know Your Rights: Workplace Discrimination is Illegal, click here .