Office Admin - DoodyCalls Pet Waste Management (in office)

DoodyCalls of Morris NJ is seeking a proactive and organized Office Administrator to manage daily office functions and support our growing team. This role is ideal for someone who thrives in a fast-paced, structured environment, enjoys switching gears throughout the day, and keeps detailed, accurate records. You’ll be a central hub for communication, scheduling, and team support—helping to keep operations running smoothly and efficiently.

Key Responsibilities

Administrative Support

• Answer and route incoming calls and emails professionally using Microsoft Outlook
• Manage technician schedules and routing via ServiceMinder CRM
• Enter, track, and update customer information, service notes, and account details
• Prepare onboarding documents and coordinate new hire setup
• Maintain digital and physical filing systems
• Manage and maintain office-issued cell phone and tablet used for technician communication and routing
• Uphold strict confidentiality with all customer and company information

Office Operations

• Monitor and order office and technician supplies, uniforms, and materials
• Ensure cleanliness and organization of the office environment
• Track vehicle usage and maintenance schedules

Customer & Team Communication

• Act as first point of contact for clients and field staff needing assistance
• Respond to customer questions, schedule changes, or concerns in a timely and professional manner
• Communicate service updates and route changes clearly and effectively
• Maintain accurate and thorough call and service notes

Community Engagement

• Participate in 3–4 community events or expos per year, representing the company professionally outside of the office

Qualifications

• Previous experience in an office administration or operations support role preferred
• High attention to detail with strong organizational skills
• Able to efficiently switch between tasks and manage shifting priorities
• Excellent written and verbal communication skills
• Self-starter who takes initiative and works independently
• Comfortable with technology, data entry, and learning new software
• Proficient in Microsoft Outlook and general computer applications
• Familiarity with ServiceMinder or similar CRM a plus (training provided)

Personal Qualities for Success

• Quick thinker who thrives in structured routines
• Enjoys juggling multiple tasks throughout the day
• Keeps detailed notes and follows through with consistency
• Finds satisfaction in keeping systems organized and on track
• Brings a calm, solutions-focused attitude to a dynamic team environment

Benefits

• Paid sick time
• Casual attire, supportive work environment
• On-the-job training and opportunities for growth
• Team breakfast/ meetings and community involvement
• Access to company equipment (tablet, phone) as needed for work
• Consistent weekday schedule — with reasonable flexibility for evening work