Capacity Specialist II

Job Description

Job Description

About the Company
Tucker Company Worldwide, Inc. is a family-held, third-generation corporation with a proud legacy of leadership celebrating its 65th anniversary in business. We believe in the importance of investing generously in our people, business, industry, and local community. Tucker Company is the oldest privately-held freight brokerage in North America, specializing in notoriously complicated freight, like temperature-controlled, oversized, and high-value, high-security shipments. We help transportation professionals for some of the world’s top brands ensure the safe, on-time delivery of their freight using carefully designed procedures, cutting-edge technologies, and award-winning service. Whether the shipment is oversized, delicate, high-value, or hazardous, we’re prepared to manage it with the utmost care. Tucker Company proudly co-founded the Transportation Intermediaries Association, where our CEO previously served as Chairman of the Board, and currently chairs the Highway Committee for the National Industrial Transportation League. Globally recognized organizations trust Tucker to deliver excellence across their most critical and complex supply chains. We invite you to consider joining our team of dedicated experts who are setting the standard for performance, reliability, and innovation in global logistics.

Location:  Haddonfield, NJ
Hours: Full-time
Position: Capacity Specialist II
Department: Operational Excellence

About the Role
Key Accountabilities & Responsibilities
Support corporate profitability, customer growth, and satisfaction by collaborating with Capacity Development to source sustainable carrier capacity to meet or exceed customer expectations:

• Support customer growth and satisfaction by utilizing high-quality carrier capacity to cover loads and meet or exceed customer expectations.
• Demonstrate self-sufficiency in managing workload, consistently making decisions, and taking action that results in achieving company growth goals.
• Begins to consistently drive decision-making and participates in problem solving activities that results in achieving team and company goals with little reliance on team members and manager.
• Maximize individual, department, and company profitability by purchasing transportation at competitive market pricing, while maintaining service levels.
• Collaborate with Capacity Development team to identify carriers and lanes needing attention, develop and increase capacity utilization, improve service, and pricing for customer opportunities, ensuring every customer always has the service and capacity needed to drive customer satisfaction and increase load count, revenue, and margin.
• In collaboration with Capacity Development, identifies, leverages & builds operational relationships with carriers to ensure consistent capacity, pricing, and service to customers, keeping Carrier Relationship Management tools accurate and up to date.
• Deliver excellent customer service by ensuring adherence to company, customer, and industry policies and best practices.
• To maximize customer and carrier satisfaction, demonstrate proactive and effective communication to ensure internal and external customers and carriers are aware of changes and issues before or as they happen, escalating to OEM where necessary.
• Collaborate with Business Development and Customer Experience to secure new opportunities and win new customers for Tucker.
• Learn, adopt, and leverage new technologies to cover more loads, more quickly and drive productivity.

Cultivate mentorships across all team members through ongoing training and development initiatives:

• Leads by example to support team member assimilation in understanding Tucker core values, processes and procedures, and foundational freight brokerage skills, to maximize service continuity.

The Market & Tools

• Market Tucker’s carrier-facing tools to carriers and gather feedback to keep Tucker positioned as a “broker of choice” for carriers.
• Share anecdotal evidence of market conditions with teammates to enable the team win new or protect existing business.

Qualifications and Education Requirements

• High school diploma or minimum 3 years of equivalent industry training or experience
• 2+ years' experience in freight brokerage, 3PL, transportation, or supply chain industry
• Strong communication skills
• Strong organizational skills
• Proficient in MS Office

Preferred Skills

• Bachelor’s Degree
• Customer Service Experience a plus
• Certified Transportation Broker (CTB) certificate
• Ability to use and learn new software and technologies
• Enthusiasm to negotiate service and pricing in a live environment

Additional Notes

• Position requires a demonstrated ability to resolve time-sensitive situations, multi-task, make recommendations to management, effectively communicate verbally and in writing, and navigate a high-paced working environment.
• This position is part of a compensated departmental on-call rotation where some scheduled after hours and weekend support is required.

Compensation & Benefits

• The anticipated base salary range for this role is $46,400 – $69,600 per year. Final compensation offered by Tucker Company Worldwide, Inc. will be determined at the time of offer.
• Comprehensive benefits package, including health, dental, and vision insurance; 401(k); PTO; paid holidays; company-paid life and disability insurance; EAP; educational assistance; and incentive plan.

Equal Opportunity Employment
Tucker Company is dedicated to promoting and supporting diversity within our workplace. We provide an environment that promotes respect, integrity, teamwork, achievement, and acceptance regardless of age, disability, education, gender, gender expression, gender identity, job level, marital status, military status, national origin, parental status, pregnancy, race, religion, sexual orientation, socioeconomic status, or other protected factors. Tucker Company is committed to equal employment opportunities and providing reasonable accommodations to applicants with physical and/or mental disabilities. Equal employment opportunity applies to all policies and procedures relating to recruitment, hiring, compensation, benefits, promotion, termination and all other terms and conditions of employment. Employees are encouraged to discuss equal employment opportunity-related questions and issues with People and Culture. The Company does not allow any form of retaliation against individuals who, in good faith, raise issues of equal employment opportunity.

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