Whatnot Streaming Support Specialist

Company Overview

Fitz's Fish Ponds is a distinguished company known for designing, constructing, and maintaining outstanding ponds, waterfalls, and other water features. We believe that each water feature should be unique and welcome creative concepts. Our teams are made up of talented and creative individuals, and as our company expands, we are constantly seeking to welcome more members to our team!

Position Summary

The Whatnot Streaming Support Specialist plays a vital behind-the-scenes role in supporting our live koi fish sales through online auction platforms such as Whatnot. This position focuses on the logistical and operational side of live sales, ensuring customer orders are accurate, properly documented, and prepared for fulfillment.

Working closely with the Fish Photographer and Fish Team, this role supports live auction events in real time while also assisting with hands-on fish handling, order verification, and shipping coordination. This is a fast-paced, detail-oriented position ideal for someone who thrives in live environments and enjoys blending operational work with hands-on team collaboration.

Responsibilities

• Support live koi fish auctions on Whatnot by managing order logistics during and after live sales
• Verify customer orders for accuracy, including:
  • Correct fish selection
  • Bundle purchases
  • Customer information and shipping details
• Track and organize sold fish to ensure each order is correctly assigned and documented
• Communicate in real time with internal team members during live auctions to support smooth operations
• Assist with fish handling during live sales, including moving, staging, and identifying sold fish
• Coordinate with the Fish Team to ensure sold fish are properly removed from tanks and prepared for shipment
• Support packaging, labeling, and shipping processes to ensure accuracy and timeliness
• Maintain clear records related to sales, inventory, and fulfillment
• Help maintain an organized, clean, and efficient work environment during live sales and daily operations
• Collaborate closely with the Fish Photographer and Fish Team, with flexibility to cross-support roles as needed
• Perform other duties and responsibilities as assigned

Qualifications

• Strong attention to detail and accuracy, especially in fast-paced environments
• Comfortable working with live sales, real-time order tracking, and logistics
• Ability to stay organized while managing multiple tasks simultaneously
• Strong communication skills and ability to collaborate with multiple team members during live events
• Comfortable working hands-on with live fish and in aquatic environments
• Ability to work cross-functionally and adapt quickly during live sales
• Physical requirements including standing, lifting, and carrying up to 50 pounds
• High School Diploma, GED, or equivalent – required
• Availability for flexible scheduling, including weekends, holidays, and peak sales periods – required
• Experience with e-commerce platforms, live selling, or online auctions – a plus
• Familiarity with koi, aquatics, or fish handling – a plus

Position Salary

• Full-Time | $18.00 - $22.00/ hour

Schedule & Availability

• This role requires a flexible and variable schedule based on live auction events and business needs
• Availability on Saturdays is required
• Additional evening, weekend, and peak-season hours will be required based on live sale scheduling
• Weekly hours may vary depending on auction volume and operational needs

Benefits

• 401k and company match
• Dental Insurance
• Medical Insurance
• Vision Insurance
• Employee company discount
• High-growth and promotion opportunities!