Installation Quality Specialist

ON-SITE, TRAVELING REQUIRED

Our client is a world leader in the design and manufacture of fitness equipment and solutions for private homes, fitness clubs, hotels, spas, and more. They are searching for an Installation Quality Specialist to join their team ASAP!

Salary:
$90k base salary (flexible/based on experience) + full comprehensive benefits

Job Summary:
Our client is seeking a highly organized and detail-oriented Installation Quality Specialist to support our North America operations. This role is essential to ensure that our delivery and installation operations run seamlessly and meet the company's high standards of quality and service. This position reports directly to the VP, Order Fulfillment and Logistics, and works primarily on-site out of our Jersey City offices with domestic travel as needed.

As the Installation Quality Specialist you will be responsible for overseeing all aspects of delivery and installation, while coordinating across internal teams, third-party logistics (3PL) providers, and clients. In this role you will play a key part in enhancing the overall delivery and installation experience.

Job Responsibilities:

• Ensure installation competency across our network that includes Third Party Logisic Partners (3PLs) and our in-house After-Sales Technicians through certification on the proprietary e-learning platform, in-person training sessions, and on-the job-coaching
• Verify consistent implementation of Delivery & Installation (D&I) Guidelines and Protocols throughout the network (e.g., equipment securing requirements)
• Monitor market feedback channels (NPS and internal reporting) to identify failures in delivery and installation processes; propose corrective actions and escalate issues to HQ Quality and Logistics when necessary
• Conduct quality audits on installations to ensure full compliance with Delivery & Installation (D&I) protocols by logistics partners
• Oversee proper use and adoption of the Company Installation Form
• Audit installations requiring equipment securing to confirm correct execution
• Ensure logistics partners meet Environment Health and Safety (EHS) standards and contractual certification requirements
• Manage the Issue on Delivery process and metrics, including work order analysis, root cause identification, and problem-solving activities
• Handle cost allocation related to installation quality issues
• Prepare and share periodic reports with Country Managers and Headquarters to monitor D&I quality KPIs

Qualifications:

• Bachelor’s Degree or equivalent work experience
• Extensive experience in the technical health and exercise industry is a plus
• Strong technical product knowledge, preferably with a health and fitness technical background
• Experience in managing 3PL relationships in terms of contracts, KPIs, monthly meeting reviews and Service Level Agreement improvements
• Familiarity with Lean/Total Quality and Problem-Solving methodologies
• Proven Project management skills with a track record of successfully coordinating cross-functioning teams
• Hands-on experience collaborating with 3PL providers and installation partners
• Proficient in ERP systems (SAP preferred) and Microsoft Office Suite
• Collaborative team player who thrives in a fast-paced, customer-centric environment
• Some knowledge of the fitness industry, performance, health and product use would be a plus
• Ability to work on-site in our Jersey City offices 5x/week
• Ability to travel domestically in the United States up to 25% of the time