Front Counter Parts Supervisor

Job Description

Job Description

Front Counter Supervisor

Campbell Supply Company — Newark, NJ
Full-Time | Non-Exempt

About Us

Campbell Supply Company is a leading commercial and emergency vehicle dealership with multiple locations across New Jersey and New York. We are committed to delivering outstanding customer service, reliable inventory support, and efficient operations. Our Parts team plays a key role in keeping our customers and service departments running smoothly.

Position Summary

We are seeking a motivated Front Counter Supervisor to lead day-to-day operations at our parts counter. This position oversees customer-facing parts sales, supports inventory accuracy, and provides leadership and coaching to Parts Consultants. The ideal candidate is customer-focused, organized, and experienced in parts operations with a strong ability to drive sales and team performance.

Key Responsibilities

• Supervise daily front counter operations to ensure efficient, professional customer service
• Lead and support Parts Consultants during customer interactions
• Serve as the primary escalation point for customer questions and issue resolution
• Ensure timely and accurate ordering of parts to maintain appropriate inventory levels
• Coordinate with inventory and warehouse teams to address backorders or discontinued items
• Coach team members on product knowledge, upselling techniques, and service best practices
• Monitor sales activity, track performance metrics, and support achievement of sales goals
• Identify upselling and cross-selling opportunities to maximize revenue
• Ensure consistent application of pricing, policies, and company procedures
• Promote teamwork and collaboration with service, warehouse, and sales departments
• Maintain a clean, organized, and efficient counter and work area

Qualifications

• High school diploma or equivalent required
• Previous experience in parts counter operations, inventory support, or retail supervision preferred
• Strong leadership, coaching, and communication skills
• Working knowledge of parts inventory systems and ordering processes
• Customer-focused mindset with strong problem-solving abilities
• Ability to analyze sales data and identify opportunities for improvement
• Comfortable working in a fast-paced, customer-facing environment

Physical Requirements & Work Environment

• Regular standing, walking, and customer interaction throughout the workday
• Occasional lifting of parts and supplies up to 50 lbs (team lift or equipment as needed)
• Work performed at the parts counter and in a warehouse setting

Why Join Campbell Supply Company?

• Competitive compensation
• Comprehensive benefits package (medical, dental, vision, life insurance)
• 401(k) with company match
• Paid time off and paid holidays
• Career development and advancement opportunities
• Supportive, team-oriented work environment

The above statements describe the general nature and level of work performed in this role and are not intended to be an exhaustive list of responsibilities, duties, or requirements. Management reserves the right to modify the position as business needs change.