System Maintenance and Planning Supervisor (After-Hours)

Job Description

Job Description

Company Description

A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent.

Position Purpose:

The Supervisor, System Maintenance and Planning (After Hours) will lead the after-hours activities of the construction and distribution departments as well as the Central Service Bureau (CSB) . This will include management of operation, maintenance and repair of distribution systems facilities, and related investigative activities on a planned and emergency basis. The Supervisor will approve deployment of personnel as required to execute planned work and maintain continuity of service for customers on an emergency basis. The Supervisor will coordinate any changes in planned activities for the next business day and ensure a seamless transition of oversight is achieved with the business hours team. The Supervisor will ensure all clerical, workforce management and emergency functions are carried out in accordance with acceptable procedures. The Supervisor will provide direction and communication to CSB staff as required to ensure that customer inquiries are handled in a timely, efficient and professional manner. The base working hours for this position will be 10:30 PM (Sunday) – 7:00 AM (Friday).

Primary Duties/Responsibilities:

• Departmental Coordination and Supervision
  • Coordinate after hours planned and emergency activities of system maintenance departments: Construction, Distribution, and CSB.
  • Supervise operations, including the installation, maintenance, repair, and improvement of system facilities (ex. mains, services, hydrants, valves).
  • Manage investigative work related to customer inquiries.
  • Ensure operational transition of Departmental oversight to and from the business hours team is seamless.
  • Coordinate schedule changes for the next business day that may be required as a result of after hour activities and staffing changes.
  • Confirm administrative completeness for all activities planned for the next business day and coordinate as required with the business hours team.
• Field Visits and Safety
  • Conduct regular construction and distribution work site field visits to ensure teams are adequately resourced to meet customer needs in a safe and efficient manner.
  • Initiate action to eliminate safety hazards to employees, customers, and the public.
  • Ensure compliance with company policies, industry standards and regulatory requirements such as water quality regulations and safety regulations.
  • Prepare field reports documenting progress and identifying opportunities for improvement in prioritization, planning, scheduling, execution, and communication.
• Planning and Procedures
  • Ensure execution of after-hours work plans developed with the System Maintenance team for the Construction and Distribution Departments.
  • Prioritize, plan, schedule and oversee emergent work as required to maintain continuity of service for customers.
  • Staffing and Training Program Support.
  • Review staffing plans for activities planned the next business day and coordinate as required with the business hours team.
  • Review work and safety training progress for the Departments and advise on projections to ensure the annual requirements and targets are met.
• Customer and Stakeholder Relations
  • Working with the Communications and External Affairs teams, coordinate after hours company activities with external agencies and stakeholders as required to resolve mutual concerns.
  • Make on-the-spot decisions regarding customer disputes or complaints to maintain good community relations.

Work Environment:

• This position will be approximately 50% in the office and 50% in the field in a roadside construction environment.
• The base working hours for this position will be 10:30 PM (Sunday) – 7:00 AM (Friday).

Education/Experience/Background:

• High School Diploma/GED is required.
• Experience in water distribution, construction is preferred.
• Minimum of 2 years supervisory experience in underground utility installation and repair or management and operation of public water supply distribution systems.

Knowledge/Skills/Abilities:

• Ability to cope with emergency situations on a 24/7 basis in a dynamic and fast paced customer service-oriented business.
• Ability to foster positive labor relations in a union shop environment.
• Ability to read and interpret engineering drawings of distribution networks a plus.
• Understanding of hydraulic principles related to piping networks a plus.

Required Certification/Licenses/Training:

• Ability to pursue a NJ DEP W-1 operator’s license within 1 year is preferred.

Pay Range $115000 to $120000 per year.

Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

Sick leave – 56 hours; Observed Holidays – 11 days; Vacation – Flexible Time Off

Eligible for up to 10% Annual Performance Bonus

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.