Service Dispatcher

Job Description

Job Description

Are you a detail-oriented, organized individual with a passion for being customer focused? We’re a dynamic company that thrives on delivering top-quality service to our customers and We’re looking for a Service Dispatcher to join our growing team!

Candidates should have outstanding communication skills, be a self-motivator, with ability to work independently and efficiently in an industrial-type environment!

Key Responsibilities, include but are not limited to:

• Schedule and dispatch service technicians to customer sites based on service requests, urgency, and technician availability.
• Communicate with customers to confirm service appointments, provide updates, and address inquiries or concerns.
• Handle incoming phone calls.
• Monitor and track the progress of service jobs to ensure timely completion and resolve any scheduling conflicts.
• Coordinate with internal departments to ensure necessary resources and information are provided to technicians for each service job; details include-location, equipment, custom instructions/notes, job details.
• Maintain accurate and detailed records of service requests, technician assignments, and customer communications using Miracle Service system.
• Manage multiple databases with accurate data.
• Analyze and optimize routes and schedules to improve efficiency and reduce costs.
• Generate reports on service activities, technician performance, and customer satisfaction metrics as needed.
• Ability to lift up to 20lbs when assisting with miscellaneous duties.
• Execute additional duties and responsibilities as assigned.

Qualifications:

• Proven experience in dispatching, customer service, or a related role.
• Strong communication and interpersonal skills to interact effectively with customers and team members.
• Excellent organizational and time-management abilities.
• Proficiency in Miracle Service, scheduling tools, and Microsoft Office Suite.
• Ability to multitask and remain calm under pressure in a fast-paced environment.
• Problem-solving skills with a focus on finding practical and efficient solutions.

Personality Traits:

• Detail-Oriented: Ensures all information is accurate and all schedules are clearly communicated.
• Proactive: Anticipates potential scheduling conflicts and resolves them before they arise.
• Calm Under Pressure: Handles emergency requests and challenging situations with composure.
• Customer-Focused: Prioritizes customer satisfaction and ensures service standards are met.
• Efficient: Manages time and resources effectively to maximize productivity.
• Team-Oriented: Works collaboratively with technicians and internal departments to achieve goals.
• Adaptable: Quickly adjusts schedules and plans in response to changing circumstances.

Gerhart Benefits package includes:

• Benefits package: various medical options including 100% employer covered benefits , dental, and vision plans
• Paid Time off
• Life Insurance
• Matching 401k
• Paid holidays

Come work with us; Qualified candidates should apply today to be considered for the position!