Operations Supervisor

Job Description

Job Description

Description:

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary:

The Operations Supervisor will assist operations leadership with their daily tasks involving front desk duties, logbooks, resolving customer requests, and more. This role also assists in training, evaluating, and motivating employees on the property, ensuring that employee and guest satisfaction are both met.

Duties & Responsibilities:

• Support and work with all Head of Departments in all aspects of running this hotel
• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests
• Inspecting all departments for SOP implementation
• Inspecting all department with their respective Managers for cleanliness, ambiance, service readiness, staff grooming & hospitality culture
• Monitor the coordination between all departments for smooth & efficient operation
• Assessing and reviewing customer satisfaction and service recovery process
• Meet all dept. heads to review & train the staff to upkeep the human capital
• Identifying staff learning needs and assisting with development
• Providing timely and constructive feedback to all direct reports as and when required either formally or informally
• Conduct weekly / Daily meeting with marketing people for inquiry & follow-up & conversion to grow up the business
• Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization
• Responsible for the overall management of the operation of the hotel
• Any other duties assigned

Qualifications:

• 1+ Years background in Hospitality Operations
• A solid ability to keep track of multiple tasks.
• Moderate computer skills (Windows, MS Office)
• Ability to communicate effectively both written and orally.
• Able to maintain a solid relationship with multiple teams/leaders
• Must be able to work days, evenings, weekends and holidays

Benefits:

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available

Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.