Account Manager / Project Manager

The Customer Success Project Manager for our Commercial Team is responsible for the ongoing project management and support of active customer accounts. Oversee a portfolio of clients, with distinct needs, service level expectations, and business requirements. Accountable for accurate forecasting, planning, execution, and the on-time delivery of finished goods. Acting as the primary point of contact between the customer and internal departments (Operations, Logistics, QA, Finance, Procurement)

This role requires strong project management skills, confident and effectivecommunication, particularly in customer-facing interactions, and the ability to prioritize competing deliverables by assessing both impact and urgency.

Must bring a mindset centered on customer retention and account growth, acting not just as project managers, but as leaders responsible for customer satisfaction,effective and timely solutions and account growth.

salary: $90,000 - $125,000 per year
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

Serve as the primary point of contact for assigned commercial accounts, building

strong, long-term relationships

Maintain regular communication with customers to review forecasts, PO

timelines, and open action items

Ensure all customer deliverables are met on time and in full, escalating risks early

with potential solutions identified

Understand client goals, challenges, and priorities to ensure successful outcomes

Support account growth, client retention, and high customer satisfaction

Develop and manage project timelines from inception through completion,

ensuring all deliverables meet timeline expectations

Track and monitor monthly forecasts for assigned accounts

Collaborate closely with Finance and Procurement to proactively flag changes in

demand to avoid delays in procurement of material

Participate in the annual pricing review process by reassessing active SKUs

within their account portfolio

PMs are responsible for presenting and communicating final pricing

recommendations internally and externally to the customer

Skills

• Project Manager
• Planning
• Materials Management
• Account Management
• Customer Relations
• Supply Chain
• Project Management

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.