Emergency Shelter Operations Manager

Can you look into the eyes of someone who is struggling and see their pain – while also seeing their potential? Are you passionate about providing opportunities to help people rebuild their lives?

The Mission is looking to expand our team of committed staff members who are dedicated to creating an environment where those who have nowhere else to turn can live with dignity, experience hope and see new opportunities.

Operations Manager

The Rescue Mission of Trenton is seeking a dedicated and experienced Operations Manager for our Emergency Shelter. The Operations Manager plays a vital leadership role in ensuring the smooth, efficient, and compliant operation of our emergency shelter across all shifts. Under the supervision of the Director of Emergency Services, this position bridges strategic planning with day-to-day execution, supporting staff, mentoring team members, and driving operational excellence.

This is an ideal opportunity for a hands-on leader who thrives in dynamic environments, values teamwork, and is passionate about making a direct impact on the lives of individuals experiencing homelessness.

Key Responsibilities

• Support the Director in overseeing shelter operations, staffing, and workflow management.
• Ensure Emergency Shelter Associates (ESAs) are trained, supported, and aligned with organizational values and Department of Community Affairs (DCA) regulations.
• Lead and mentor staff across multiple shifts and departments to foster a culture of accountability, collaboration, and professional growth.
• Streamline operational processes and reduce inefficiencies.
• Maintain high standards of safety, dignity, and care for all clients.
• Serve as a visible and accessible leader to staff and clients.

Qualifications

• Bachelor’s degree in social services, business administration, or a related field preferred or equivalent experience may be considered.
• 3–5 years of supervisory or management experience in shelter, social services, or a related setting.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• CPR/First Aid certification (or willingness to obtain within 90 days of hire).
• Valid driver’s license and reliable transportation preferred.
• Strong commitment to the Mission’s values of dignity, respect, and providing a safe, supportive environment.

Skills and Abilities

• Leadership & team development
• Operational oversight
• Training & coaching
• Problem-solving & decision-making
• Effective communication
• Regulatory compliance
• Adaptability and resilience
• Strong organizational skills
• Cultural competence
• Technology proficiency

Salary Range: $60,000 - $65,000
Schedule: Tuesday - Saturday 11a-7p

What We Offer:

• Medical, Dental, Vision, Life Insurance, 40l(k) Retirement Plan and PTO
• Opportunities for professional development and advancement
• A collaborative, education-focused environment

The Rescue Mission of Trenton is committed to ensuring that all current and prospective employees are afforded equal opportunities and treatment and a harassment-free work environment. The Mission provides equal employment opportunities for all without regard to any form of intentional or unintentional harassment or discrimination based on regardless of race, color, religion, sex, national origin, ancestry, citizenship status, age, disability, sexual orientation, marital status, genetic information, military or veteran status, pregnancy, gender identity or expression, breastfeeding, or any other category protected by applicable federal, state or local law.