Customer Care Analyst (Remote)

We are hiring a Customer Success Analyst to join a fast-growing international startup that provides end-to-end operational solutions — from Finance to Logistics — supporting consumer brands in the US and EU markets.

This opportunity is ideal for professionals with a builder mindset, who enjoy solving complex operational challenges, working in dynamic environments, and delivering excellent client experiences.

 
About the Role
You will support clients in their daily operational interactions, acting as a key point of contact to ensure service quality, visibility, and effective communication across multiple stakeholders.

This is an exciting opportunity to grow alongside an early-stage company, contributing directly to process building, scalability, and operational excellence.

 
Key Responsibilities
Resolve client tickets within agreed SLAs
Support clients with daily questions related to service levels, operations, and general issues
Identify communication and visibility gaps and report insights to the internal team
Analyze Power BI reports and other systems to respond to client inquiries
Interact with internal teams and external partners, including warehouses, carriers, systems, and freight forwarders, to ensure accurate and timely solutions

Fluent English (spoken and written)
At least 2 years of experience in customer service and/or supply chain
Strong organizational, communication, and problem-solving skills
High attention to detail and ability to manage multiple priorities
Proactive, collaborative, and adaptable professional profile
Interest in working with multiple clients and retailers across different countries

Nice to Have
Experience in logistics operations and last-mile customer service
Familiarity with the US retail network