Personal Care Coordinator

Personal Care Coordinator at BoldAge PACE summary:

The Personal Care Coordinator (Lead PCA) oversees and supports PCA/aide staff to ensure high-quality in-home and center-based care for PACE participants, handling training, scheduling, documentation, compliance, incident response, and daily operations. The role liaises with interdisciplinary team members, external homecare vendors, and transportation/clinic staff to coordinate care plans, authorizations, and participant transitions (hospitalizations, disenrollments). Requires CNA/HHA/MA/LPN credentials, BLS, experience with frail elderly preferred, valid driver’s license, and background checks.

Join BoldAge PACE and Make a Difference!

Why work with us?

• A People First Environment: We make what is important to those we serve important to us.
• Make an Impact: Enhance the quality of life for seniors.
• Professional Growth : Access to training and career development.

Competitive Compensation:

• Medical/Dental
• Generous Paid Time Off
• 401K with Match*
• Life Insurance
• Tuition Reimbursement
• Flexible Spending Account
• Employee Assistance Program

BE PART OF OUR MISSION!

Are you passionate about helping older adults live meaningful, independent lives at home with grace and dignity? BoldAge PACE is an all-inclusive program of care, personalized to meet the individual health and well-being needs of our participants. Our approach is simple: We listen to our participants and their caregivers to truly understand their needs and desires.

Personal Care Coordinator

JOB SUMMARY 

The Lead Personal Care Assistant (Lead PCA) supports the delivery of high-quality participant care across the PACE center and the home environment. This position serves as the primary liaison for PCA staff and ensures effective coordination of in-home aide services and center-based care tasks. Working closely external staffing vendor for ongoing education, scheduling, form management, documentation review, and real-time support for aides, the Lead PCA promotes compliance with policies, participant satisfaction, and seamless interdisciplinary communication. The role also participates in assessments, contributes to care planning, and assists the IDT in identifying, coordinating, and ensuring the consistent provision of personal care services aligned with PACE regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Aide Orientation, Training & Onboarding

• Conducts orientation and onboarding for internally staffed aides (applicable)and coordinates training needs with aide vendor partners.
• Educates aides on BoldAge PACE expectations, procedures, documentation standards, and required reporting (grievances, SDRs, incidents).
• Trains internal aides on required forms and key workflows related to participant care, supplies, and communication.

Documentation & Compliance Management

• Distributes, collects, reviews, and ensures timely, accurate aide documentation; scans required forms into the EHR.
• Reconciles completed documentation with daily care tasks and communicates refusals or deviations to the IDT.
• Conducts audits and provides follow-up education to ensure regulatory compliance and service verification.

Aide Support, Scheduling & Daily Operations

• Creates schedules and ensures aides receive necessary participant information and case updates.
• Serves as the primary point of contact for center-based aides and ensures access to required forms and logs.
• Monitors care task completion through rounds, supports aides with challenging participant situations, and manages daily staffing needs, including call-out coverage.
• Oversees center processes such as laundry, meal service expectations, toileting/shower schedules, and updates regarding attendance changes, hospitalizations, disenrollments, and deaths.

Incident, Grievance & Safety Oversight

• Monitors and responds to incidents, grievances, and aide-related concerns; communicates HR-related matters per policy.

• Ensures adherence to safety, emergency preparedness procedures, and compliance standards.

Interdisciplinary Communication & Coordination

• Serves as liaison between aides, IDT members, homecare agencies, transportation, clinic staff, and participants.
• Communicates updates related to hospital, ER, or nursing home stays that impact aide services and coordinates necessary support.

Care Planning & Participant Support

• Represents the PCA role within the IDT and contributes to care plans and In-Home Plans of Care.
• Creates homecare authorizations and coordinates follow-up after changes in participant condition or service needs.
• Conducts participant satisfaction surveys and addresses concerns to ensure expectations are met and exceeded.

EXPERIENCE AND EDUCATION:

• CNA/HHA, Medical Assistant certification, or LPN/LVN (required)
• Two (2) years of experience as a PCA, CNA, HHA, or similar role in a PACE, home care, hospital, or long-term care setting preferred.
• BLS required (musthavewithin90 days of employment)
• Experience providing personal care to frail elderly adults (preferred)
• Experience in mentorship, lead roles, or team coordination (preferred)
• Completion of position-specific competencies and PACE-required training prior to assuming participant care responsibilities.
• 1 year of experience working with a frail or elderly population preferred. If this is not present, training will be provided upon hiring (If applicable for the role).  

PRE-EMPLOYMENT REQUIREMENTS: 

• Must have reliable transportation, a valid driver's license, and the minimum state required liability auto insurance.   
• Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact.   
• Pass a comprehensive criminal background check that may include, but is not limited to, federal and state Medicare/Medicaid exclusion lists, criminal history, education verification, license verification, reference check, and drug screen. 

BoldAge PACE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

* Match begins after one year of employment

Keywords:

personal care coordinator, PACE program, home health aide supervision, CNA lead, care coordination, aide training and onboarding, care documentation compliance, elderly care management, incident and grievance oversight