Customer Service Rep
Job Responsibilities:
- Provide high-level telephone and e-support on suite of products and services by answering our customer queries concerning delivery, billing/account administration, pricing, content, technical support, and product navigation.
- Retain customers and increase customer loyalty while projecting a professional, efficient, and positive approach
- Strong ability to overcome objections and enthusiastically resolve customer's concerns while consistently providing superior levels of customer service
- Ensure all relevant procedures are followed from beginning to resolution
- Actively seek out opportunities for self-improvement, keeping up with new product training and process knowledge
- Make independent decisions to resolve customer issues with strong problem-solving skills
- Work with other departments to ensure escalated issues are handled timely and correctly
- Professional ability to interact with highly valued customers and internal executives if and when applicable
Skills:
- 1+ years of relevant customer service experience
- Excellent verbal and written communication skills
- Intermediate to moderate level experience with using various technologies (iOS, Android, Windows, etc.)
Education/Experience:
- Experience with sales/customer retention skills
- Bachelor’s degree
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