Case Manager (Veteran Services)

Job Description

Job Description

Veterans Multi-Service Center (VMC) is a leading non-profit organization dedicated to serving veterans and their families. We provide a comprehensive range of services designed to empower veterans to overcome challenges, achieve their goals, and thrive in their communities.

VMC is committed to fostering a workplace culture where diverse voices are respected and valued, ensuring a safe and inclusive environment for all employees. We utilize data-driven strategies to demonstrate how our workforce consistently prioritizes and delivers quality client service from program entry through to exit, aligning directly with our mission to serve veterans and their families.

Position Overview:

This position provides case management for approximately 15-30 Veteran households at a time, supporting development and achievement of individual housing stability plans. Case managers are responsible for maintaining a caseload of veteran clients for the Supportive Services for veterans and Families Program.

Key Responsibilities:

• Maintains a caseload and provides case management with a focus on housing first .
• Consults with clients to assess program eligibility and service needs.
• Works with clients to create individualized housing stability plans with client-specific goals.
• Provides ongoing support and expertise through assessment, planning, and implementation of program resources and services.
• Consults with multiple interdisciplinary teams as needed and are primarily responsible for the assessment and completion of quality assurance program principles.
• Collaborates with case management team on service plans to coordinate approaches for successful outcomes.
• Ensure case files comply with regulatory agency standards and agency policies and procedures ensuring compliance with confidentiality, security and safety policies and procedures.
• Organizes program efforts to meet requirements of outreach, case management, access to VA benefits and access to other public benefits.
• Financial assistance to eligible households as needed.

Key Responsibilities (cont’d):

• Conducts outreach to identify and provide services to target populations.
• Developing and maintaining relationships beneficial to the program and agency to generate referrals of veteran households to the program and to promote agency services.
• As required, attend all internal, external and community meetings and events relevant to the position.
• Maintain consistent and reliable attendance as an essential function of this role and perform other duties within the scope of the position as assigned by the Program/Department Manager to effectively support program/department operations and our agency's mission of serving veterans.

Qualifications:

• Bachelor’s degree or equivalent work experience in social services, non-profit management, administrative or case management capacity.
• Minimum two (2) years’ experience in non-profit, social services, or related program delivery and/or coordination among multiple stakeholders.
• Experience working with grant-funded programs—particularly focused on veteran housing services experience working with diverse populations, as well as low-income individuals.
• Good computer skills with knowledge of databases and Microsoft Word Suite.
• Strong organizational, time-management, communication, and people skills.
• Possess and maintains a valid, unrestricted driver's license with an acceptable driving record in accordance with agency policy, current automobile insurance and vehicle registration.