Remote Head of Client Success

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Remote Head of Key Account Management. In this pivotal role, you will lead the Key Account Management team for Latin America, empowering high-value partnerships and driving significant revenue growth. Your strategic vision will shape the long-term relationships with our most crucial merchants, ensuring they thrive in the global market. This is an opportunity to play a central role in a high-impact function, working collaboratively across departments to optimize client success while fostering a culture of transparency and accountability.

Accountabilities

• Lead and develop the Key Account Management LATAM team, setting strategic goals and driving overall performance
• Build and maintain strong relationships with key merchants, elevating the quality of every client interaction
• Drive revenue growth by identifying new business opportunities and leveraging market and competitive insights
• Define and execute account strategies focused on long-term client retention and expansion
• Collaborate cross-functionally with Sales, Product, Tech, Finance, Legal, and Operations
• Use data and analytics to inform decision-making, track performance, and optimize outcomes
• Mentor and develop team members, fostering continuous improvement and accountability
• Act as an executive escalation point for strategic accounts, ensuring issues are resolved with urgency and precision

Requirements

• Fluency in English and Spanish is required
• 5+ years of experience in Key Account Management, Client Success, or Relationship Management, preferably in payments or fintech
• Proven leadership experience managing and developing high-performing teams with international clients
• Strong understanding of payment technologies, financial services, and industry regulations
• Exceptional communication, negotiation, and presentation skills
• Demonstrated strategic thinking and structured problem-solving
• Comfortable navigating ambiguity in a fast-paced, high-growth environment
• Bachelor's degree in Business, Marketing, or a related field

Benefits

• Competitive Compensation
• Remote Work – You can work from everywhere!
• Home Office Bonus to create your ideal home office
• Work Equipment provided
• Stock Options
• Health Plan wherever you are
• Flexible Days Off

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.