Lab Service Technician, ATC Program - Atlantic City, NJ

At Rohde & Schwarz, we provide our customers with extensive post-sales support, training, free technical support, and close personal contact from our engineers out in the field. This position supports services for our Air Traffic Controller (ATC) products.

Your tasks

• Conduct on-site or in-house site surveys, installation and repair of equipment/systems to ensure it meets Rohde & Schwarz’ high standards of performance
• Diagnose equipment malfunctions, perform repairs and complete preventative maintenance
• Provide remote support to customers and complete service tickets in the ticketing system
• Available to support a 24x7 on-call schedule together with a team, and respond to on-demand travel for service actions
• Understand complex system architecture and apply that to diagnostic process
• Read and interpret blueprints, specifications, and electrical schematics to ensure proper installation
• Represent the company in a customer support role and is responsible for customer’s satisfaction with equipment and servicing
• Accurately prepare daily logs and reports of work performed, including hours spent and inventory used for each assignment
• Ability to work independently on moderately complex projects
• Effectively communicate with customers in a professional business environment

Your qualifications

• 4+ years of experience in systems repair, maintenance, and installation
• Familiarity with ATC systems installation and service is a plus
• Hands-on experience with electrical, mechanical and construction related projects
• Understanding of IP Networking and network configuration principles
• Basic understanding of RF concepts and devices
• Excellent communication, time management, and teamwork skills
• Ability to work together as part of a team to identify, test, and diagnose issues within a lab environment to remedy problems encountered at customer sites
• Can effectively use standard professional software such as Microsoft Office products and ticketing systems
• Ability to travel up to 10%, primarily domestic travel with occasional international travel
• Ability to travel on short notice
• Willingness to work outside standard working hours, on holidays and weekends
• Must be capable of lifting 75 pounds
• Must demonstrate physical strength and stamina to perform various tasks, including but not limited to: loading, and unloading, operating equipment, and assisting in the transportation of various materials
• US resident with valid work authorization
• Ability to obtain FAA security clearance and pass a government clearance background check

Interested?

We are looking forward to receiving your application!

The total compensation for this position is $33-$44 per hour. Total compensation includes base salary, variable pay (when applicable) plus benefits. The range is determined by the position, geographic location and level. Individual pay within the range is determined by several factors including location, education or training, relevant work history, sales incentive structure and job-related skills.

We promote equal opportunities and welcome applications from people with and without disabilities. We offer an inclusive work environment where all individuals can develop their skills and talents regardless of gender, nationality, ethnic and social background, religion, worldview, age, sexual orientation, identity, and other characteristics.