Relationship Associate
- Conduct weekly center meetings during which we collect and follow-up with loan repayments, share program updates and educational discussions
- Build strong and positive relationships with members to support both retention and business growth.
- Respond to member inquiries promptly and professionally, Assist with problem solving & engagement.
- Conduct in-person home verification and business visits to verify and ensure the legitimacy and accuracy of borrower’s information.
- Uphold high standards of service, quality, and productivity.
- Adhere to all company policies and procedures.
- Conduct outreach through various channels within the neighborhoods your branch serves, which requires regular local travel. This includes in-person & virtual touch points with entrepreneurs and potential future members at local businesses, residential and commercial areas, etc. Outreach activities also include conducting info sessions, group training, etc. at various locations within the community.
- Use these outreach techniques to grow the program by recruiting new members to achieve designated membership growth targets.
- Monitor member loan activity, ensuring compliance with loan criteria, disbursement guidelines, and repayment schedules.
- Reconcile and accurately input payment data into internal systems, ensuring proper documentation and compliance with required notifications.
- Bilingual proficiency in English and Spanish.
- Strong customer service and communication skills.
- High level of integrity, discipline, punctuality, and work ethic.
- Ability to multitask, manage time effectively, and maintain strong attention to detail.
- Basic numeric and problem-solving skills.
- Collaborative and self-motivated — able to work independently and as part of a team.
- Flexibility to work varied hours (early mornings/evenings) Monday through Friday.
- Comfortable using computers, email, smartphones, tablets (iPad), Zoom, and related technologies.
- Willingness to learn.
- High School diploma or equivalency preferred, or two years of relevant work experience required.
- Familiarity with Microsoft Word and Excel a plus.
- Medical, dental, and vision insurance plans
- Paid Holidays, vacation and sick time
- 401K retirement savings plans
- Flexible Spending Account (FSA)
- Training and development opportunities
- Wellness platform with two free coaching sessions per month
- And more!
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