Beverage Systems Field Service Specialist

Join Revive Service & Restoration at Farmer Brothers

Picture your day starting at 7:30 AM. You review the queue, load your service vehicle with the right parts, and head out to support cafes, restaurants, and workplaces across your territory. Some stops are proactive tune-ups; others are urgent fixes that keep beverage programs running. You wrap up by 4:30 PM most days, closing calls with precise documentation and clear communication to customers and the team. When your rotation comes up, you handle after-hours and weekend calls with the same calm, professional approach.

Schedule & Coverage

• Typical hours: Monday–Friday, 7:30 AM – 4:30 PM
• On-call rotation required, including weekends
• Travel: Primarily within a ~100-mile radius; occasional regional trips

What You’ll Handle

• Install, repair, remove, and commission coffee and beverage dispensing systems for a defined customer base.
• Complete both planned and unscheduled work: preventive maintenance, surveys, installations, and emergency service calls.
• Participate in equipment installation planning, scheduling, and on-site execution.
• Maintain van stock and spare parts within replenishment guidelines; reorder as needed.
• Own all service documentation: call closures, detailed work notes, accurate invoices, and collection of required customer signatures.
• Communicate promptly and clearly with customers and internal teams; relay customer feedback and requests.
• Meet service level agreements (SLAs) and prioritize tasks to align with expectations.

What You Bring

• High school diploma or equivalent (required).
• 3+ years of hands-on mechanical/technical experience (required).
• Foodservice background a plus.
• Preferred exposure to electrical, plumbing, HVAC, and multimeter-based troubleshooting.
• Valid driver’s license with a clean driving record.
• Willing and able to travel throughout a 100+ mile radius.
• Ability to diagnose and resolve equipment issues efficiently.
• Capable of lifting up to 60 lbs frequently.
• Comfort managing both scheduled work and urgent break/fix calls, including PMs, surveys, and installs.

How You Work

• Strong verbal and written communication; excellent customer service presence.
• Aligns with business goals and represents the brand professionally.
• Spots issues and opportunities quickly; applies new skills on the job.
• Practices active listening; collaborates effectively with managers and peers.
• Builds rapport and long-term customer relationships; identifies ways to grow the business.
• Uses sound judgment and decisive problem-solving.
• Works independently with minimal supervision while contributing to team objectives.

Help us keep exceptional coffee and tea experiences flowing—one install, fix, and tune-up at a time.