Program Manager Only W2

Title: Program Manager (experience with preference in Cards/ Financial Domain)

Location: Berkeley Heights NJ (3 Days) and Princeton NJ(2 Days) (based on client schedule)

Major Activities

PM (70%)

1. Program Strategy and Planning:

a. Develop and execute program strategies aligning with business objectives.

b. Conduct market analysis competitor research and stakeholder engagement.

2. Team Leadership:

a. Lead and manage cross-functional teams including program managers project managers and technical leads.

b. foster collaboration provide coaching and ensure team members growth.

3. Program Management:

a. Oversee program lifecycle from initiation to delivery.

b. Manage program scope schedule budget and quality.

4. Stakeholder Management:

a. Communicate program progress risks and issues to stakeholders.

b. Build and maintain relationships with executives customers and partners.

5. Risk Management:

a. Identify assess and mitigate program risks.

b. Develop and implement contingency plans.

6. Process Improvement:

a. Develop and implement process improvements.

b. Ensure compliance with organizational policies and procedures.

Operational (20%)

• Handle Resource Management
• Ensure Hiring and Onboarding/Offboarding process is streamlined
• Resolve conflicts

Delivery and Senior Leadership (10%)

• Be a candid representation to Delivery organization and jointly represent escalation from clients
• Work in parallel with the Project Managers and ensure that the Client expectations are met
• Leading Steer Co Meetings and preparing material for presentations

Details on Roles and Responsibilities

• Will be responsible for planning organizing and managing the diverse project teams through the Agile/ Hybrid project
• Responsible for tracking project status progress KPIs
• Continuous monitoring of Program Status and follow-up with the respective leads on the status
• Coordinate across teams to develop plans goals procedures to ensure the processes are streamlined throughout the project lifecycle
• Create Project Charters Project Plans
• Resource Management
• Support and Create reports for the Delivery Leads
• Analyze Risks Issues Actions and Dependencies; Be proficient in Risk Management
• Produce high-quality outcomes by maintaining transparency across the project
• Understanding customer accounts and identifying untapped opportunities
• Follow-up clients Communications leadership meetings
• Facilitate group collaboration for alignment/ informed decision-making
• Involved in budgeting procedures
• Develop and maintain Delivery forecast and pipeline.
• Record and track Delivery metrics Stakeholder meeting
• Manage the Customer Expectations and be attentive to detail
• Responsible for providing ongoing project level governance throughput the project execution
• Organize and oversee statement of work requirements RFP responses through selection/ acquisition
• Must adhere to Mphasis/Client project management practices and governance requirements
• Ensure Delivery adherence by being transparent on communications related to meeting deadlines/ issues/ risks
• Collaborate with Clients and address significant issues by facilitating communication between the key stakeholders teams and leadership to ensure clarity/alignment
• Oversee Change Management
• Be adaptable to switch between the roles of playing supportive controlling and/ centralized PMO
• Work with operations (hiring HR others ) to ensure smooth resource ramp-up as per client needs
• Establish PMO structure to monitor and govern our deliverables for client.
• Manage/ Control the Risks; Handle Reporting/Metrics

Minimum requirements to this position

• 12 - 16 years of overall IT experience with preference in Cards/ Financial Domain
• Strong Leadership skills with knowledge of project management
• Excellent Time Management and Financial Management
• Exceptional interpersonal skills
• Ability to plan in a rapidly changing environment and provide guidance as required
• Strong understanding of SDLC models and good knowledge of both Waterfall and Agile Project Management Principles
• Excellent verbal and written communication skills to communicate complex issues to multiple audience
• Communicate timelines and expectations to Technical and Business Staff
• Should be proficient in PM Tools such as Microsoft Project Jira Jira board Confluence MS Office etc
• Certification in program management (e.g. PMP PgMP) preferred.