Dispatcher, HVAC

Description

The Dispatcher receives assistance requests from clients and customers and assigns individuals and teams to respond to those requests.

Qualifications:

• Must be 18 years of age or older
• No high school diploma GED or college degree required.
• 2 years of dispatching experience preferred in a mechanical/HVAC contractor setting

Pay: $65000. $80000

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicants education experience skills abilities geographic location and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.

ABM offers a comprehensive benefits package. For information about ABMs benefits visit ABM Team Member Benefits Staff & Management

Responsibilities:

• Establish and maintain effective communication and working relationships with clients co-workers shift coordinators supervisors managers etc.
• Schedule and dispatch resources which may be team members crews/teams equipment or service vehicles to appropriate locations according to customer requests specifications or needs using radios telephones and/or computers; determines types or amounts of equipment vehicles materials or personnel required according to work orders or client requirements
• Ensure timely and efficient movement of resources according to work orders and/or resource schedules
• Oversee all communications within specifically assigned area(s)
• Receive or prepare work orders and work schedules
• Record and maintain files and records of customer requests work or services performed inventory and other dispatch information
• Recognize and mitigate a variety of issues encountered within the department and other work environments
• Confer with clients and/or supervising personnel in order to address questions problems and requests for resources
• Monitor resources and utilization in order to coordinate services and schedules to achieve optimal efficiency;
• Compile statistics and reports on work progress.
• Monitor daily services and provide updates and reports
• Comply with all safety security compliance and quality standards and procedures established by the Company Clients and regulatory authorities.