Marketplace & Dropship Operations Manager

[Job Summary]
The Marketplace & Dropship Operations Manager is responsible for driving revenue growth and operational excellence across department store marketplace accounts and dropship partners. This role oversees day-to-day assortment management, product onboarding, inventory coordination, advertising execution (with agency support), performance analysis, and account compliance across platforms including Nordstrom Marketplace, Target Plus, Amazon, Macy's/Bloomingdale's Vendor Direct, Nordstrom Direct, Anthropologie, and QVC.

The ideal candidate combines strong operational discipline with an understanding of marketplace growth levers, digital merchandising, and data-based decision-making.

[Job Description]

Marketplace Management (Nordstrom Marketplace, Target+, Amazon)
-Create, optimize, and maintain PDP content including titles, attributes, descriptions, keywords, and images.
-Manage Amazon activities in partnership with the external agency, ensuring accurate listings, monitoring performance, reviewing weekly reports, and aligning on strategy.
-Identify and execute in-house paid media opportunities available through Nordstrom Marketplace, Target+, and other Mirakl-based retail media programs (e.g., sponsored placements, banner opportunities).
-Monitor product visibility, search ranking, and promotion eligibility.
-Drive conversion improvement initiatives through content refinement and review management.
-Coordinate new marketplace launch pipelines (including Macy's Marketplace entry).
-Dropship Operations (Nordstrom Direct, Bloomingdale's, Macy's, Anthropologie, QVC)
-Manage product onboarding templates, ensuring accurate data submission and compliance.
-Collaborate with sales/buyer teams to refresh assortments and support seasonal line launches.
-Coordinate with operations/logistics on fulfillment SLA compliance (OTD%, cancellation rate, return feedback, etc.).
-Monitor return trends, chargebacks, and performance alerts; propose corrective actions.

Inventory & Forecasting
-Monitor availability across all platforms to avoid OOS, overstocks, and lost revenue.
-Work cross-functionally with Operations and Sales to forecast marketplace reorder patterns.
-Proactively adjust safety stock levels for fast-moving SKUs and promotional periods.

Retail Scorecard & Compliance
-Monitor account performance across key metrics:
*On-time Shipment Rate
*Order Cancellation %
*Defect Rate
*Return Levels & Reason Codes
*Content Compliance Flags
-Manage marketplace health dashboards and corrective action plans as needed.

Reporting, Analytics & Growth Strategy
-Build and maintain weekly/monthly performance dashboards:
Revenue by channel
Sell-through
Advertising efficiency (ROAS/TACoS)
SKU productivity
Return rate analysis
-Provide recommendations on:
Price adjustments
Promotional participation
SKU expansion or retirement
-Lead Quarterly Business Review preparation for retailer partners.

Cross-Functional Collaboration
Work with:
Sales (assortment & promotions)
Operations (stock & fulfillment)
Creative (images & product copy)
Finance/Accounting (chargebacks, fees, advertising invoices)
IT/ERP Team (integration needs, Mirakl connectors, automation improvements)
Serve as the internal subject matter expert on marketplace and dropship selling requirements.

[Qualifications]
-3+ years in eCommerce marketplace or dropship operations (fashion or consumer goods preferred).
-Hands-on experience with Mirakl, Amazon Seller Central, or Target+ Vendor Portal.
-Understanding of PDP optimization, marketplace SEO, and retail media.
-Experience working with large retailers and vendor scorecard compliance.
-Strong analytical skills with proficiency in Excel (pivot tables, lookups, forecasting).

[What's On Offer]
Comprehensive health insurance, 401K, PTO, sick days