Front Desk Receptionist

Job Description

Job Description

Overview
We are seeking a dedicated and professional Front Desk Receptionist to join our team. Spanish speaking is a must. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service while managing various administrative tasks. This role requires strong organizational skills, attention to detail, and the ability to handle multiple responsibilities in a fast-paced environment.

Duties

• Greet and welcome patients and visitors in a friendly and professional manner.
• Manage incoming calls using multi-line phone systems, directing calls as necessary.
• Schedule appointments and maintain an organized calendar for the office.
• Collect patient information and ensure compliance with HIPAA regulations.
• Assist with insurance verification and processing, including coding when necessary.
• Maintain accurate patient records and files using eClinicalWorks, Athenahealth, or Eaglesoft systems.
• Prepare care plans and other documentation as required by healthcare providers.
• Perform data entry tasks, including 10 key typing for patient information and billing details.
• Handle inquiries regarding services offered, ensuring all questions are answered promptly and accurately.
• Support the administrative team with various tasks as needed to ensure smooth office operations.

Experience

• Previous experience as a receptionist or in a similar role is preferred.
• Familiarity with electronic health record (EHR) systems such as eClinicalWorks or Athenahealth is highly desirable.
• Knowledge of dental terminology and experience as a dental receptionist is a plus.
• Proficiency in coding practices related to healthcare services is advantageous.
• Strong organizational skills with the ability to manage multiple tasks efficiently.
• Excellent communication skills, both verbal and written, with a focus on customer service.
• Ability to maintain confidentiality regarding patient information in accordance with HIPAA guidelines.

Join our team as a Front Desk Receptionist where you can make a positive impact on our patients' experiences while contributing to the overall success of our practice!