Recruitment Operations Specialist
- Identify, create, execute, and manage key talent initiatives and programs as they support HMH's focus on bringing in the right talent. These initiatives/programs include, but are not limited:
- Ensuring RightSourcing Contingent Worker initiative is effective, efficient, and compliant.
- Reviewing branding/formatting of HMH Career Site and working with the vendor for any content changes.
- Sending out satisfaction surveys to new hires and hiring managers and compiling the results.
- Creating agendas for monthly Recruitment meetings.
- Analyze and test current processes and systems/tools to determine effectiveness and efficiency and make process improvement enhancements.
- Collect data, perform root cause analysis of issues or problems, and propose solutions according to the current and future needs of the business.
- Oversee process change implementation and testing and review changes to ensure they result in measurable organizational improvements.
- Assist in the development and delivery of training programs or presentations communicating process revisions to the organization.
- Perform ongoing audits/reconciliations of data metrics including job postings, number of hires/transfers, offers extended/declined, I-9 completion, etc. to ensure data integrity as well as make recommendations to identify and eliminate data inconsistencies.
- Research and evaluate cutting-edge recruiting technologies.
- Manage all applicable activities within the iCIMS applicant tracking system (ATS) including ensuring proper workflow and status for each applicant/candidate.
- Produce and maintain operational documents for Recruitment and hiring managers including process workflows, standard operating procedures, and work instructions.
- Monitor performance of key vendors including, but not limited to, Radancy and Certiphi to ensure service-level agreements are being delivered.
- Participate in the creation, generation, and distribution of ad-hoc reports.
- Manage the HMH employee referral and sign-on bonus process by tracking all referrals and sign-on bonuses and submitting regular referral bonus reports to Payroll.
- Manage and maintain the ERP mailbox and intranet page and also answer all questions from HMH leadership about the program.
- May perform general recruitment functions including providing support for HR projects, assisting with events, assisting with onboarding
- Manage the I-9 dashboard for all new hires to ensure we maintain compliance with I-9 regulations.
- Manage TMSS cases on behalf of the Talent Selection team.
- Work with managers to ensure awareness of employment authorization regulations, procedures, and policies.
- Responsible for monitoring all expiring employment authorization documents and working with leaders to process any necessary terminations to ensure all team members remain legally able to work.
- Act as a liaison between HR Operations and the hiring manager to identify team members who are subject to termination due to I-9 non-compliance.
- Other duties and/or projects as assigned.
- Adheres to HMH Organizational competencies and standards of behavior.
- Bachelor's degree.
- Minimum of 3 years of recruiting, onboarding, project management, and/or recruiting operations experience in a fast-paced environment.
- Attention to detail and demonstrable track record of operational excellence in the HR realm.
- Strong client relationship management capabilities and capable of rapidly building strong, effective, and trusted relationships and networks.
- Highly motivated, energizing, and inspires others to seek higher levels of performance.
- Strong oral and written communication skills with the ability to influence and articulate a variety of issues to different audiences, tailoring messages accordingly.
- Ability to utilize technical expertise when performing problem/situational analysis.
- Analytical thinking and planning skills.
- Experience using standard recruiting tools and a desire to explore and implement new tools to further streamline the recruiting process.
- Ability to deal with ambiguity, prioritize competing priorities, and pivot quickly.
- Ability to work as part of a team.
- Ability to understand, follow directions, and meet deadlines.
- Experience with iCIMS is a plus.
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