Customer Service Representative
Location: Paterson NJ
Duration: 8 months contract to hire
Schedule: M-F 8-5 (onsite daily)
Start: ASAP
Pay Rate: $25-$28/hr Education:
High School or Associate or Bachelor’s degree preferred.
Requirements:
2–4 years of customer service or order management experience, with manufacturing experience
Strong communication and problem-solving skills with a customer-focused attitude.
Proficiency with Microsoft Office Suite and ERP/order-entry systems (e.g., SAP, NetSuite, Sage, or similar).
Excellent organizational skills and high attention to detail.
Ability to work collaboratively across departments in a fast-paced environment. "Nice to Have"
Customer Service in Food or Ingredient Industry
Bi-Lingual, Spanish Responsibilities
Process customer orders accurately and efficiently through the ERP or order-entry system.
Confirm pricing, product availability, and shipping details with customers.
Track orders from entry to delivery, ensuring timely fulfillment and proactive communication.
Respond promptly to customer inquiries regarding orders, shipments, and product information.
Handle order changes, cancellations, and returns in coordination with Operations and Accounting.
Serve as the primary point of contact for assigned customer accounts.
Build and maintain strong relationships through responsive and professional communication.
Work closely with the Sales team to support customer needs, special projects, and pricing updates.
Manage complaints and issues with a sense of urgency, providing solutions that maintain customer satisfaction.
Coordinate with Production, Warehouse, and Logistics teams to ensure accurate and on-time delivery.
Collaborate with Accounting to resolve billing discrepancies or credit holds.
Support Quality and R&D teams by relaying customer feedback or product performance issues.
Assist Sales with quotes, order confirmations, and documentation as needed.
Maintain accurate and organized customer records, pricing lists, and correspondence.
Generate and distribute daily order reports and shipping schedules.
Assist in maintaining up-to-date documentation of customer specifications, certificates, and compliance forms.
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