Office Services Associate

Job Description

Job Description

Position summary
The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics copy and mail services in both physical and digital environments with support for services in hospitality facilities audio/visual reception and other Williams Lea service lines as needed.

Job qualifications
- High school diploma or equivalent.
- Minimum 1 year office services experience preferably in a legal banking or large corporate environment.
- Skilled in the use of mail phone email digital reprographics and mail equipment.
- Familiar with general back office procedures to meet and maintain client satisfaction.
- Proven customer service skills are required in order to create maintain and enhance customer relationships.
- Good written and verbal communication skills including detail oriented telephone and email etiquette.
- Attention to detail with good organizational skills.
- Must be able to meet deadlines and complete all projects in a timely manner.
- Ability to handle sensitive and/or confidential documents and information.
- Able to make independent decisions that conform to business needs and policy.
- Good problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory level.
- Must work well in a team environment.
- Must be able to interact effectively with multi-functional and diverse backgrounds.
- Ability to work in a fast-paced environment.
- Must be self-motivated with positive can-do attitude.

Supervision
- Number and titles of direct reports if any: n/a
- Received: Lead Office Services Associate Supervisor Manager Director

Job relationships
- Internal: This position works closely with the Office Services team
- External: Clients

Job duties
* denotes an essential function
- *Utilize appropriate logs for all office services work.
- *Ensure that job tickets are properly filled out before beginning work.
- *Perform work in office services primarily reprographics mail and intake functions according to established procedures.
- *Follow procedures to run jobs in proper order.
- *Communicate with supervisor or client on job or deadline issues.
- *Meet contracted deadlines for accepting completing and delivering all work.
- *Troubleshoot basic equipment problems.
- Be able to lift up to 50 lbs. on a regular basis.
- Prioritize workflow.
- Performs Quality Assurance on own and work of others.
- Load machines with various paper toner supplies.
- Answer telephone emails and place service calls when needed.
- Interact with clients in person over the phone or electronically.
- Adhere to Williams Lea policies in addition to client site policies.
- Use equipment and supplies in a cost-efficient manner.

Working conditions
- Position operates at sites with maximum of 24/7 operations. Individual shift requirements wil...Role Requirements: Essential Skills: Basic office skills and a detail oriented demeanor Comfortable with click-and-print tasks (no advanced technical skills required) Strong customer service mindset Additional Skills: Ability to work independently while maintaining a high level of professionalism Willingness to learn on the job