Service Desk Technician
- Serve as the local, hands-on IT presence in Trilon offices, ensuring employees receive timely and effective support; this includes remote support to Tier 2/3 offices
- Partner with the helpdesk team to resolve escalated issues and proactively address local IT needs
- Support office relocations, acquisitions, and new office setups, ensuring infrastructure, endpoints, and collaboration tools are deployed correctly
- Provide onsite flex support during partner integrations and major IT or business project transitions
- Deliver seamless technology experiences for onboarding and offboarding, including account provisioning, hardware setup, and access configuration
- Conduct in-person or virtual training sessions on Trilon’s core technologies to improve adoption and enhance digital maturity
- Act as a trusted point of contact between employees and IT leadership, capturing feedback and identifying opportunities for improvement
- Champion a culture of productivity, digital enablement, and excellent customer service within the local office
- Manage the full hardware lifecycle, including procurement, installation, maintenance, and refresh of laptops, peripherals, and mobile devices
- Install, configure, and troubleshoot edge infrastructure such as networking, servers, and local systems in partnership with L3 engineering teams
- Ensure meeting rooms, collaboration spaces, and local IT systems remain operational, reliable, and up to standard
- Maintain IT knowledge base documentation and contribute to consistent service delivery playbooks
- Document unique applications, workflows, and processes within regional offices and recommend standardized enterprise solutions when appropriate
- Share lessons learned and best practices with peers and IT leadership to promote service consistency across Trilon offices
- 3 to 5 years of experience in IT support, field services, or workplace technology roles Strong knowledge of Microsoft 365, Windows, macOS, Active Directory, and endpoint management tools
- Familiarity with collaboration platforms, meeting room technologies, and workplace networking
- Experience supporting onboarding, hardware provisioning, and office IT setup
- Willingness to work on the weekend and off hours as needed
- Ability to install and troubleshoot edge infrastructure with guidance from L3 engineering teams
- Strong communication and customer service skills with the ability to train and enable employees effectively
- Excellent troubleshooting and problem-solving abilities with a proactive, customer-first mindset
- Bachelor’s degree in Information Systems or a related field preferred
- Relevant certifications such as CompTIA A+, Microsoft, or ITIL Foundation are a plus
- Will require periodic travel between regional offices to deliver onsite services under Trilon’s IT support model
- Must be in a designated region and based in a Tier 1 or Tier 2 Trilon office to provide hands-on leadership and engagement
- Holiday and paid-time-off programs
- 401(k) Plan and Match
- Career Path Development Program (Management & Technical Career Tracks)
- Tuition Reimbursement
- Competitive health and dental insurance premiums
- Short-Term Disability/Long-Term Disability
- Life insurance
- Employee Assistant Program (EAP)
- Flexible Spending Account
- and More
Recommended Jobs
Senior Manager, P&O
DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global so…
Energy Solutions Consultant
Department: Sales Location: Remote - Trenton Compensation: $50,000 - $250,000 / year Description Are you driven by the thrill of closing deals and passionate about helping businesses thri…
Resident Care Director, RN
Responsibilities : Provide leadership for resident care in an assisted living community by managing, directing and monitoring the nursing team to promote the health and wellness of the residents.…
Technical Instructor/Developer
WHAT AWAITS YOU. Develop and maintain technical training curriculum for customers, ensuring it addresses all user levels and company products/services. Act as an active course sponsor within th…
Senior Roadway Designer
Job Description Why join us? AtkinsRéalis is growing fast in the U.S.-and there's never been a more exciting time to be part of our journey. We're committed to engineering a better future fo…
Locum Pediatric Nurse Practitioner
We are hiring an Locum Outpatient CPNP-PC for 3-4 months of Locums coverage starting in May!  Join an established pediatric office in central NJ! Start Date: May 1st 2024 or as soon as credential…
ERP Pricing Analyst
Job Responsibilities: Manage and maintain Oracle BOM/Configurator setups. Review, approve and implement pricing in ERP system. Collaborate with cross-functional teams to ensure system accura…
Planner
Job Responsibilities: Tasks: Ability to manage and schedule service contract execution within contract start and end dates. Ability to manage site resources by planning, scheduling, and forecas…
Long-Term Substitute Position 4's Program Assistant Teacher
Summary This position is as an Assistant 4's Teacher to substitute for a staff member that will be on leave for the months of January, February and March 2026. The Assistant Teacher will assist …
Senior Director, AI Governance Law & Compliance
Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interes…