Support Executive - Mortgage / Banking Application
Technical Support Requirements:
- Build, maintain and troubleshoot business rules
- Build, maintain and troubleshoot custom print forms
- Manage user groups and permissions
- Manage versions and releases
- Monitor system performance, logs etc.
- Monitor and maintain integrations (nCino Mortgage, Optimal Blue, etc.)
- Prepare HMDA (Home Mortgage Disclosure Act) update files and batch to Encompass
- Manage reporting database and data warehouse
- Business rule writing for new issues that arise per the Market and the business model
- Build and maintain DDM (Dynamic Data Management) tables and rules, fees and other fields
Business Support Requirements:
- Run Hotlist daily
- Build and maintain Crystal Reports for scheduler
- Run monthly survey reports
- Maintain service passwords at vendor and in LOS
- Maintain business contacts in LOS (payees, employees, etc.)
- Build ad-hoc reports
- Collaborate with cross-functional partners to ensure alignment on priorities
Technical Skills Required:
- Technical troubleshooting
- Business line knowledge (Banking / Consumer Lending)
- Microsoft SQL Server
- Windows OS
- Monitoring tools (SolarWinds, BOTs)
- Documentation (ServiceNow, Confluence)
- Microsoft Office, Office 365
- Understanding of networking, firewall, IP segmenting, whitelisting
- Disaster Recovery, BCP
- IIS (Apache Tomcat is plus)
- Incident/Change Management
- Vendor Management
Tools and Software Used:
- ServiceNow
- Windows troubleshooting tools
- Confluence
- Mortgage platforms
- Appraisal platforms
- Document share platforms
- Application monitoring platforms (SolarWinds)
- Microsoft Office tools
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