Bilingual Care Coordinator

At Wider Circle, we believe in building strong communities by connecting individuals with the services they need to thrive. The Care Coordinator plays a pivotal role in assessing members' needs, advocating for essential services, and ensuring progress through continuous support and follow-up. By working closely with members and community organizations, the Care Coordinator Representative helps bridge the gap between individuals and the resources that empower them to grow and succeed. This role is key to advancing our "LOVE, LEARN, GROW" philosophy, ensuring each member feels valued and supported in their journey.

Company Overview

At Wider Circle, we connect neighbors for better health. Wider Circle's groundbreaking Connect for Life® program brings neighbors together in-person and online for health, wellness, and social activities that improve mental and physical health. We create webs of community circles by employing local and culturally competent engagement specialists, whose hand-on-hand approach to forming trusted circles is informed by a sophisticated analytics platform. We are on a mission to make the world a better place for older adults and disadvantaged communities.

Responsibilities:

• Member Needs Assessment: Conduct interviews to determine member needs, ensuring each individual receives personalized support tailored to their unique circumstances through outreach or In-person.
• Advocacy: Serve as an advocate for members by connecting them with essential services and resources, helping them navigate social, medical, and community-based programs.
• Progress Tracking: Monitor and document each member’s progress, ensuring consistent follow-up to address evolving needs and challenges to meet business needs.
• Member Care Coordinating & Reporting: Collect, analyze, and summarize treatment results and compile statistics, providing accurate and timely reports for Wider Circle leadership to track program effectiveness and outcomes if needed.
• Collaboration: Work closely with community partners, healthcare providers, and social service organizations to ensure members receive comprehensive care, in line with Wider Circle’s commitment to LOVE and support for its community members.
• Support individuals in understanding and navigating the healthcare system.
• Conduct in-home visits to meet with members that you are unable to reach to review their needs and discuss their access to care and/or close care gaps.
• Meet with members to evaluate housing conditions.

Qualifications:

• Experience in care management, SDOH needs, or healthcare advocacy.
• Strong communication and interpersonal skills with the ability to build trust and rapport with diverse community members.
• Excellent organizational and time management abilities to handle multiple cases effectively.
• Ability to collect, analyze, and report on data.
• Knowledge of community-based services and social programs.
• Commitment to the values of LOVE, LEARN, GROW, and a passion for supporting vulnerable populations.
• Strong outreach in Care Management.

Requirements

• A genuine interest in working with Medicare/DSNP/Medicaid populations and a commitment to building strong, supportive relationships.
• Excellent customer service skills
• Strong written and verbal communication skills
• Ability to explain complex policies in a straightforward, easy-to-understand manner.
• Demonstrate ability to manage multiple priorities in a fast-paced environment.
• Conflict resolution skills and people management are required.
• Ability to build trusting relationships
• Reliable transportation and valid drive's license.
• Strong verbal and written communication skills to effectively engage with diverse community members.

Benefits

As a venture-backed company, Wider Circle offers competitive compensation including:

• Performance-based incentive bonuses
• Opportunity to grow with the company
• Comprehensive health coverage including medical, dental, and vision
• 401(k) Plan
• Paid Time Off
• Employee Assistance Program
• Health Care FSA
• Dependent Care FSA
• Health Savings Account
• Voluntary Disability Benefits
• Basic Life and AD&D Insurance
• Adoption Assistance Program
• $21.00--$23.00

Wider Circle is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity & Inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowering people and valuing their differences. We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.