Technical Assistant

PersonalRX is a fast-growing mail-order pharmacy that’s changing the way patients experience pharmacy care. Our unique “Patient Concierge” model puts patients first, ensuring personalized service and streamlined medication delivery — no standing in lines, no waiting on hold. Learn more about us at personalrx.com or search for our patient testimonials on YouTube.

We are seeking a detail-oriented, tech savvy and motivated Technical Assistant to join our East Rutherford, NJ team. This role supports the pharmacy’s operational infrastructure by maintaining and optimizing pharmacy related hardware (e.g., PCs and printers), resolving technical issues, and ensuring smooth integration between technology platforms and pharmacy workflows. The ideal candidate will serve as a bridge between pharmacy operations, IT, and patient care teams.

Responsibilities:

• Set up personnel computers for new staff
• Set up new user accounts in our system
• Work with phone vendor to set up new accounts
• Troubleshoot and resolve technical issues affecting end users
• Work with external IT vendor to assist with maintaining our network
• Assign/manage all company phone numbers
• Partner with phone vendor to maintain/update company interactive voice response unit (IVRU)
• Manage corporate and pharmacy printers to ensure they are performing properly
• Assist Pharmacist in Charge with maintaining pharmacy licensure and payor contracts
• Monitor and manage physical inventory as well as master spreadsheet (Google Suite)
• Complete various office administrative tasks for the executive team

Required Experience:

• 2+ years of experience in a corporate IT environment; setting up PC’s and managing internal computer networks/printer queues
• Excellent problem-solving, communication, and organizational skills
• Highly motivated to advance within the company
• Ability to work independently and collaboratively across departments

Education:

Associate or bachelor’s degree

Work location:

On-site, in-office 5x a week in our East Rutherford, NJ mail order pharmacy

Why Join Us?

• Be part of a growing, tech-driven pharmacy serving patients nationwide
• Opportunity to contribute to the optimization of systems that improve healthcare delivery
• Supportive team environment with room for growth and professional development
• Competitive annual salary: $55,000-$60,000 (based on experience)
• Performance-based annual reviews
• Stock options for high performers
• Health benefits (medical)
• Paid Time Off + Holiday Pay
• Growth potential & promotional opportunities
• Work in a non-retail, supportive environment focused on efficiency and care

We’ve recently raised significant capital and are investing in new technology and expanding our team. If you're a motivated pharmacy technician who thrives in a fast-paced, innovative environment — we want to hear from you!

PersonalRX is proud to be an Equal Opportunity Employer. We welcome applicants of all backgrounds, including race, gender identity, sexual orientation, religion, veteran status, disability status, and more.