Credit/Collections Specialist

Job Description

Job Description

We are looking for a dedicated Credit/Collections Specialist to join our team on a contract to permanent based in Monmouth County, New Jersey. This role involves managing accounts receivable processes, resolving customer issues, and promoting timely payment solutions. If you are detail-oriented, self-motivated, and excel in communication and problem-solving, this position offers an excellent opportunity to contribute to a dynamic environment.

Responsibilities:

• Conduct outbound calls to clients with overdue accounts, maintaining professionalism and fostering positive customer relationships.

• Monitor and manage open accounts to ensure timely collection efforts.

• Address billing challenges and resolve accounts receivable delinquencies with a focus on customer satisfaction.

• Take proactive steps to encourage timely payments from clients.

• Process payment transactions and handle credit requests accurately.

• Identify and analyze factors contributing to account delinquencies, presenting findings to management.

• Generate reports on credit card declines, expirations, delinquency letters, and related matters.

• Collaborate with operations, dispatch, and billing departments to address and resolve account issues.

• Perform other assigned duties as needed to support the collections and AR follow up processes.

• Minimum of 2 years of experience in credit and collections is required.

• Strong attention to detail and a high level of accuracy in all tasks.

• Ability to work independently while efficiently managing critical priorities.

• Adaptability to fast-paced and evolving work environments.

• Patience and resilience in handling stressful situations.

• Exceptional communication, analytical, and problem-solving skills.

• Familiarity with credit and collections processes is essential.