Collections Specialist

Location: Mountainside (Slade), NJ, United States
Job ID: 82891

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Collections Specialist

Your main responsibilities

• Responsible for following up with customers, both internally and externally, to collect outstanding accounts receivable for assigned districts utilizing contract language, SAP, written communications, and outbound calls.
• Communicate with customers with a focus on reducing the overall accounts receivable for districts assigned through outbound calls or written communication.
• Document all customer communication and prepare any necessary documents needed.
• Participate and lead monthly conference calls with the local districts to review the top accounts impacting the financial performance of the district.
• Responsible for resolving customer disputes through contract review or negotiation and escalating if necessary.
• Meet or exceed financial targets set by direct supervisors.
• Tracking of and filing liens on properties and setting up legal / collection files.
• Review unapplied payments to help resolve all unclaimed property items for assigned districts.
• Interdepartmental communication is a must to achieve financial results.
• Willing to assist and train new members within the area of activity.
• Working a flexible time schedule and some travel may be required in accordance with assigned districts.

What you bring

• 2 – 4 years of work experience in customer service, accounting, and or credit and collections; or an Associates Degree with 1-2 years of previously noted experience.
• Bachelors degree is preferred.
• Experience with customer service is required.
• Collections / Accounting experience is required .
• Account Management experience is preferred.
• Experience as a supervisor or manager of a team is preferred.
• Experience using SAP is preferred.
• Good analytical, time management, and organizational skills are necessary to efficiently perform daily functions.
• Self-motivation, strong follow up, and closure skills are required to achieve the results in a timely and efficient manner.
• Working knowledge of Microsoft Word and Excel is required.

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

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At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.