Office Assistant

Job Description

Job Description

The role would be full-time, with a schedule approximately from 7:00 a.m. to 6:00 p.m., Monday through Saturday. I would like to begin with a three-month contract assignment and then evaluate next steps based on business needs and performance.

Day-to-day responsibilities:
•Greet examinees and verify identification
•Perform required security checks including the use of security wands
•Assisting with any troubleshooting of devices for test takers
•Proactive approach to perform tasks outside of peak testing periods
•Continuously perform walkthroughs to monitor candidates as they complete exams
•Report and/or resolve candidate issues with urgency
•Maintain secure environment and materials in the test center at all times
•Ensure every candidate receives a fair and comfortable testing experience
•Report any occurrences outside company guidelines
•Safeguard the test center from misconduct
•If applicable, digitally scan and record candidate fingerprint identification

Additional Responsibilities:
•Maintain and apply expert knowledge of test center policies, practices and procedures
•Ability to be flexible with scheduling based on Prometric days of operations
•Represent Prometric's vision, mission and values

QUALIFICATIONS:

EDUCATION:

High school diploma or equivalent required
College experience a plus

EXPERIENCE:

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
Must be 18 years of age to qualify

SKILLS:

Ability to work in high-pressure, high-volume environment
Ability to communicate professionally and effectively with candidates and coworkers
Ability to write detailed and accurate reports and correspondence
Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)

PHYSICAL JOB REQUIREMENTS

Must be able to bend, stoop, and lift up to 40 pounds
Ability to remain in a stationary position for extended periods of time while administering exams
Ability to physically move through test room every 8-10 minutes and escort candidates to and from testing room
Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam
Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols

• High school diploma or equivalent required; additional college coursework is preferred.

• At least one year of in-person customer service experience in settings such as retail, hospitality, food service, or reception.

• Strong verbal and written communication skills, with the ability to interact professionally with candidates and team members.

• Comfort working in a fast-paced, high-volume environment while managing multiple tasks with accuracy.

• Proficiency with Microsoft Windows and common office applications, including Microsoft Office, Outlook, and web-based tools.

• Ability to remain attentive for extended periods, move throughout the testing room regularly, and escort candidates as needed.

• Must be able to bend, stoop, and lift up to 40 pounds, and work safely in tight spaces when handling or maintaining equipment.

• Familiarity with receptionist, document scanning, inbound call handling, and general clerical support duties is preferred.

Flexible Schedule, Saturdays required.