Client Advocate

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Our company is a small and growing technology company. We are dedicated to providing the highest level of service to dental practices and other types of healthcare offices across the country. Our mission is to help our clients feel Rest Assured, knowing that their practice is in good hands.

We are looking for dedicated professionals who share our passion for helping dental practices thrive. If you are looking for a challenging and rewarding career in the dental industry, we encourage you to apply for our open positions. Join us in our mission to help our clients feel Rest Assured!

Who is Sunset Technologies?

Sunset Technologies is the premier provider of tailored technological solutions and support for the dental sector, specializing in seamless integration and innovative advancements. We understand the critical importance of uptime - ensuring that a dental practice's systems are consistently operational, allowing the practice to deliver uninterrupted patient care and maintain optimal efficiency. Demonstrating a solid commitment to scalability, security, and continuous support, we empower practices to achieve maximum uptime and serve as trusted partners, guiding businesses through the complexities of technology, compliance, security, and operational excellence.

Responsibilities:

• Build and maintain strong relationships with clients, acting as a trusted advisor. Act as a dedicated advocate for clients within the company, ensuring their needs are met and their voices are heard.
• Provide proactive guidance, anticipating client needs and offering tailored solutions.
• Present solutions in a consultative manner, emphasizing how they address client needs and provide tangible value.
• Collaborate with technical teams to ensure seamless implementation and ongoing support, advocating for the client throughout the process.
• Identify opportunities to expand client relationships by offering additional solutions and services that align with their evolving needs. These solutions will enhance Uptime, Performance, Integration, and Security, ensuring clients remain protected, efficient, and operational at all times.
• Maintain open and transparent communication with clients, providing regular updates and seeking feedback.
• Maintain accurate sales forecasts based on pipeline activity in Autotask. Provide regular updates on sales pipeline and forecast accuracy to sales management.
• Stay informed on industry trends, compliance requirements (HIPAA, cybersecurity), and emerging technologies that impact dental practices.

Qualifications

• Minimum 1-year of customer service experience
• Minimum 1-year of Client Advocate or Sales experience
• Excellent verbal and written communication skills
• Displays outstanding customer service skills and professionalism
• Displays excellent problem-solving skills
• Strong written and verbal communication skills
• Ability to multitask and manage time efficiently
• Ability to work independently and on a team
• Methodical, organized, and detail-oriented work habits

Preferred Qualifications

• Experience using Autotask

Additional Requirements

• Successful completion of pre-employment assessments
• Successful completion of initial training
• Professional and friendly demeanor
• Pays attention and adheres to company policies and procedures
• Valid drivers license
• Background check

Perks:

• Benefits Vision, Medical, and Dental
• 401K with company match
• Paid time off
• Working in the healthcare industry
• Commission
• Remote role

Flexible work from home options available.