Formulary Operations Analyst

Job Description

Job Description

RxSense is a leading healthcare technology company delivering innovative solutions for pharmacy benefits and prescription savings. Our enterprise platform brings transparency, flexibility, and efficiency to pharmacy benefit management, helping clients streamline operations and enabling consumers to save on prescriptions. By integrating intelligence across the pharmacy ecosystem, RxSense makes cost-effective healthcare more accessible. Whether for PBMs, pharmacies, or individuals, our solutions help modernize operations, reduce costs, and improve outcomes.

RxSense also owns and operates SingleCare, a free prescription savings service that offers consumers access to consistently low prices on prescription drugs. Through its partnerships with the country's largest pharmacies and grocers, including CVS, Walgreens, Walmart, Kroger and Albertsons, SingleCare improves access and adherence to affordable medications and has helped millions of Americans save over $11 billion on their medications.

RxSense is a great place to work! Our company has earned several prestigious awards, including Fast Company's Most Innovative Companies, Forbes' Top Startup Employers, Modern Healthcare's Best Places to Work in Healthcare, and Inc's Best in Business and Best Workplaces.

Position Summary :

The Formulary Analyst plays a key role in the configuration, maintenance, and quality assurance of formularies within the RxSense platform. Acting as a subject matter expert, the Analyst supports both internal teams and external clients in executing accurate formulary strategies and ensuring alignment with clinical and operational goals. This position requires strong technical proficiency, a deep understanding of pharmacy claims systems, and the ability to work independently on complex issues and projects.

Essential Duties and Responsibilities :

Formulary Configuration and Maintenance

• Configure, update, and maintain custom and standard formularies within the claims adjudication system.
• Ensure accuracy and alignment of formulary builds with client intent, clinical strategy, and regulatory requirements.
• Troubleshoot adjudication issues and discrepancies; conduct detailed analysis to resolve defects and anomalies.

S upport for Implementations and Enhancements

• Participate in client implementations by gathering and documenting formulary requirements.
• Serve as a clinical capabilities subject matter expert.
• Collaborate with internal teams to ensure smooth integration of formulary solutions.

Quality Control and Reporting

• Perform audits to validate formulary configuration accuracy.
• Monitor claim processing to detect and correct potential issues proactively.
• Assist in analyzing and presenting data related to formulary performance or disruptions.
• Pull, organize, and aggregate data and reports to support client meetings and formulary strategy presentations.

Client and Team Collaboration

• Support client interactions as needed, including responding to formulary-related inquiries and assisting in training sessions.
• Work closely with clinical partners to ensure translation of clinical direction into accurate system configuration.
• Contribute to development and documentation of internal workflows, best practices, and training materials.

Special Projects and Process Improvements

• Lead or contribute to special initiatives such as process optimization, disruption analyses, or platform enhancements.
• Recommend and implement improvements to ensure greater accuracy, efficiency, and scalability of formulary operations.

Education/Experience:

• Bachelor's degree or 1 year equivalent experience in healthcare (PBM)
• 1+ year's of experience in formulary operations, pharmacy claims adjudication, or related healthcare analytics.
• Demonstrated expertise in configuring and maintaining formulary data within claims systems.
• Excellent working knowledge of formulary structures, Medispan/FDB data, and pharmacy benefit operations.
• Strong problem-solving skills with the ability to analyze data and translate findings into actionable solutions.
• Detail-oriented, with the ability to manage multiple priorities and meet deadlines.
• Superior written and verbal communication skills — clear and concise with both internal and client-facing audiences.
• Excellent organizational and time management skills.
• Ability to take the lead on projects and follow through to completion.
• Proficiency in Microsoft Excel and advanced knowledge of Microsoft Office Suite to create complex documents and analyze data.
• Self-starter with a proactive mindset and a high level of accountability.

Salary Range: 75,000 - 85,000

RxSense believes that a diverse workforce is a more talented and productive workforce. As such, we are an Equal Opportunity and Affirmative Action employer. Our recruitment process is free from discriminatory hiring practices and all qualified applicants are considered for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin. Neither will qualified applicants be discriminated against on the basis of disability or protected veteran status. We believe in the strength of the collaboration, creativity and sense of community a diverse workforce brings.