Customer Solutions Specialist

We are seeking an Inside Sales Representative to join our on-site team and handle inbound calls from business prospects. This full-time position is Monday–Friday, 9:00 AM–6:00 PM, based in our office. All leads are inbound—no cold calling or outbound dialing.

Role summary

• Answer inbound phone inquiries from small and medium-sized business owners who have expressed interest in our services.
• Explain a straightforward service offering and qualify callers according to established criteria.
• Guide qualified prospects through the next steps of the process while maintaining a professional and helpful tone.
• Record accurate call notes and update customer information in our system.

What you will not be responsible for

• No cold calling
• No outbound dialing
• No door-to-door or field sales

Qualifications

• Comfortable speaking on the phone and communicating clearly and confidently.
• Reliable and punctual with the ability to work on-site during scheduled hours.
• Sales or customer service experience is beneficial but not required; candidates who are coachable and motivated are encouraged to apply.
• Basic computer skills; experience with CRMs or call-tracking systems is a plus.
• Professional demeanor and ability to provide a positive caller experience.

What we offer

• Consistent inbound call volume—steady opportunities to engage qualified prospects.
• Structured schedule and on-site training with ongoing coaching and team support.
• Professional office environment with clear performance expectations and opportunities for growth.
• Competitive compensation with performance-based incentives.

Why people succeed in this role

• Warm leads and a repeatable sales process reduce prospecting time and increase conversion potential.
• Daily coaching and clear goals support rapid skill development and advancement.
• Stable, predictable schedule and a collaborative office environment.