IT Support Specialist
ISMG is a global intelligence firm and media powerhouse, leading the way in cybersecurity, enterprise IT, and digital transformation. With 10+ brands, 38 digital media properties, and over 400 premier events annually—ISMG connects a network of over 2M executives, decision-makers, and innovators with the insights and opportunities they need to stay ahead. About the Role
We are seeking a proactive and detail-oriented IT Support Specialist to join our team at our Princeton HQ! In this role, you will play a critical part in ensuring smooth day-to-day IT operations by providing hands-on technical support, managing equipment, and helping maintain the security and stability of our technology environment. This is a unique opportunity to make an immediate on the efficiency and security of our operations. You’ll gain exposure to a broad range of IT support functions, collaborate with leadership, and contribute directly to delivering a seamless technology experience for our teams. The ideal candidate is a problem-solver with strong technical skills, excellent communication abilities, and a customer-first mindset. Key Responsibilities
- Serve as the first point of contact for break/fix issues and daily technical support needs in the Princeton office.
- Oversee the deployment, return, and lifecycle management of company devices; maintain accurate equipment inventory and conduct regular audits.
- Identify and resolve patching failures to ensure systems remain updated and secure.
- Monitor alerts from security tools and remediate vulnerabilities in a timely manner.
- Provide reliable in-person support for staff in both the Princeton and NYC offices.
- Act as primary support for US time zone during manager absences; collaborate with IT team members in India and across other locations to ensure seamless global coverage.
- Maintain accurate records of support activities, troubleshooting steps, and resolutions to improve efficiency and knowledge sharing.
- Bachelor’s Degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).
- 3–5 years of experience providing IT support in a fast-paced, professional environment.
- Strong knowledge of computer hardware, operating systems (Windows and Mac), and common business applications.
- Experience with device imaging, software deployment, and endpoint management tools.
- Familiarity with patch management, vulnerability monitoring, and endpoint security solutions.
- Excellent troubleshooting skills with a structured and methodical approach to problem-solving.
- Strong interpersonal and communication skills with the ability to support users of varying technical levels.
- Ability to manage multiple tasks, set priorities, and meet deadlines independently.
- Willingness to travel occasionally to support the NYC office.
- Be part of a fast-growing cybersecurity media and intelligence powerhouse at the forefront of digital transformation.
- Collaborate with a global team of innovative thinkers and creative professionals.
- Enjoy a supportive culture that values autonomy and excellence.
- 📍 Location: Princeton, NJ (on-site Mon–Fri) with occasional travel to our NYC office
- 💰 Compensation: $60K–70K (negotiable depending on experience level)
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