Host

Job Description

Job Description

Description:

At Triple T Hospitality, our Mission is to achieve “GREATNESS”. Tommy's Tavern and Tap is a dynamic and fast-paced restaurant known for its welcoming atmosphere, exceptional food, and outstanding service. We take pride in delivering a memorable dining experience to our guests while fostering a positive and growth-oriented work environment for our team. We believe that good isn’t good enough - GREATNESS is remembered.

As a Host at Tommy’s Tavern + Tap, you are the first and last impression for our guests. You are responsible for creating a warm and welcoming environment, managing the flow of the dining room, and ensuring guests are seated efficiently and courteously. Your role is essential in setting the tone for a GREAT guest experience.

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

1. Exemplify the Tommy’s Tavern and Tap/Tio’s Experience: Dedicate oneself to delivering GREAT guest service, consistently going above and beyond for both guests and team members.

1. Greet guests promptly and warmly upon arrival.
2. Manage waitlists and reservations using the restaurant’s seating system.
3. Escort guests to their tables and provide menus.
4. Communicate wait times accurately and manage guest expectations.
5. Answer phones and assist with takeout orders or general inquiries.
6. Maintain cleanliness and organization of the host stand and entrance area.
7. Collaborate with servers, bussers, and management to ensure smooth seating flow.
8. Follow all health and safety regulations.
9. Communicate effectively with team members and management.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Positive attitude and team-oriented mindset.
• Excellent communication and interpersonal skills.
• Ability to multitask and remain calm under pressure.
• Strong organizational skills and attention to detail.
• Must be able to stand and walk for extended periods.
• Weekend and evening availability preferred.