Chief of Staff- Production Services

Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations.

As a Principal Technical Program Manager/Chief of Staff in Infrastructure Platforms Production Services(PRS) domain, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Reporting to the Head of Business Enablement & Transformation Services, this role collaborates with key partners in Communications, Finance & Business Management (F&BM), and Human Resources (HR) to ensure alignment of technology initiatives with organizational goals. The Chief of Staff will manage strategic projects, enhance communication, and support the effective execution of organizational and technology strategies, including all aspect of business operations, managing the budget, communications, location strategy and workforce management to support and enhance the organization to meet their strategic and operational goals and ensure efficient day-to-day operations. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management.

Job responsibilities

• Develop and implement strategic technical program plans, aligning with organizational goals and cross-functional collaboration
• Oversee complex technology project and program execution, managing resources, budgets, and timelines while mitigating risks and addressing roadblocks
• Foster strong relationships with stakeholders, clients, and cross-functional teams, providing direction and defining decision-making procedures for beneficial outcomes
• Guide the selection and implementation of appropriate technologies, platforms and software tools leveraging advanced technical fluency
• Champion continuous improvement by identifying process optimization opportunities, incorporating best practices, and staying abreast of emerging technologies
• Includes key elements of \"running the business of technology,\" ensuring the seamless integration of strategic initiatives with organizational goals. This role involves overseeing adherence to organizational metrics, driving, and maintaining operational hygiene, executing location strategies, and fostering early talent development.
• Lead the development of the PRS wide internal communication strategy, including org team sites, leadership messages, forums, and planning, preparing, and executing multiple global town hall events and a yearly leadership team onsite.
• Monitor and report on key performance indicators and Objectives and Key Results to ensure alignment with strategic objectives.
• Act as a thought leader to optimize the strategy, focus, alignment, and accountability for your organization.
• Prepare various management reports to support business operations and decision making.

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations
• Demonstrated proficiency in technical solutions, vendor product knowledge, managing vendor relations, and implementing solutions
• Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives
• Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments
• Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objective
• Demonstrated proficiency in Resource Management, Technological, Organizational and/or Operational Change Management, Portfolio Management, Conflict Resolution, Negotiation, Budget/Financial Management, including Controls, Partnership, and Influence.
• Experience in strategic planning, creating roadmaps, and execution.
• Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives.
• Proactive approach to problem solving, taking ownership of issues, and having the determination to follow things through.

Preferred qualifications, capabilities, and skills

• Advanced Microsoft Office skills, in particular Excel and PowerPoint.
• Excellent written and verbal communication skills, including facilitation, presentation, and production of documentation appropriate to an audience.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.


JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans