Patient Care Coordinator

Job Title: Patient Care Coordinator

Location: Barnabas Health Medical Group

Department Name: UPA-DCMC Otolaryngology

Req #: 0000212061

Status: Hourly

Shift: Day

Pay Range: $20.18 - $25.34 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

Under direction, plans, organizes, coordinates, and directs day-to-day activities related to the surgical and clinical activities within the Department of Otolaryngology-Head and Neck Surgery. The secondary purpose of the Surgical Coordinator position is to provide administrative assistance to providers. Coordinates administrative tasks, scheduling, and other patient care issues as directed by the Physicians, Practice Supervisor, and Director of Administration.

Qualifications:

Required:

• Bachelor’s Degree in a healthcare-related field such as: Nursing, Surgical Technology, Athletic Training, Health Informatics, or a related field
• Equivalent education, experience, and/or training may be substituted for the degree requirements
• Must have significant knowledge of computer applications including Microsoft Word, Excel, practice management software, PowerPoint, as well as a web-based software
• Ability to perform multiple and diverse tasks simultaneously
• Ability to prioritize work flow in a fast-paced environment

Preferred:

• One (1) year of experience working in a physician group practice is preferred.

Scheduling Requirements:

• Shift Working: Monday – Friday
• Day Shift
• Full-Time, 35 Hours Per Week

Essential Functions:

• Understand the process for precertification/preauthorization from insurance companies for imaging and procedures. Understand basic principle of insurance coverage. Obtain insurance information, demographic information and authorizations as needed
• Coordinate appointments with the patient for their imaging and/or audiology
• Works with providers to schedule testing/blood work. Forwards test results to appropriate providers on time. Faxes to appropriate providers
• Serves as liaison between the patient and the provider to assist with prescription refill requests and other items that may be needed
• Processes medical record requests in a timely fashion
• Coordinates operative schedule of supporting physicians and ensures that clinical and business paperwork before surgery is complete so patients are clinically and financially prepared for surgery
• Completes all SSI disability forms, and Letters of Medical Necessity for insurance information, as well as, explain benefits to patients preparing for surgery
• Coordinates the scheduling of all vendors and specialists for operative cases
• Understand the process for precertification/preauthorization from insurance companies for surgery. Understand the basic principle of insurance coverage. Obtain insurance information and demographic information as needed
• Confirms pre-operative instructions with patients as directed
• Assists with coordination of operative and post-operative schedules for patients and providers
• Confirms pre-operative instructions with patients as directed by physicians.
• Responds to written and telephone inquiries from patients, physician offices, insurance companies. Informs other staff of pertinent information
• Responds professionally and pleasantly to telephone messages. Obtains adequate/accurate information and delegate information appropriately
• Maintains communication with physicians, mid-level providers, patients, hospitals, insurance companies
• Maintains patient confidentiality complies with HIPPA guidelines as established by the practice
• Keeps abreast of all pertinent federal, state, regulations, laws, and policies as they presently exist and as they change or are modified
• Performs other related duties as assigned

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• ….and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is an Equal Opportunity Employer