Administrative Office Intern (Undergraduate Students)

At the MBTA we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe reliable and accessible transportation. MBTAs Core Values are built around safety service equity sustainability and culture. Each employee that works for the MBTA performs their roles based on our vision mission and values. This includes attendance participation and contribution in local safety committee meetings as needed.

Job Summary

The Railroad Operations (RROPS) team is currently seeking a dedicated and dynamic intern to join our team as an Administrative this role you will collaborate closely with our director project managers and executive assistant playing a crucial part in organizing files and scanning and distributing correspondence for ongoing projects. Your responsibilities will include greeting visitors taking meeting minutes and maintaining databases and filing systems (electronic and physical). This is a fantastic opportunity for a motivated individual to gain hands-on experience in business management within a dynamic and fast-paced environment making a meaningful impact on our organizations success.

The most qualified (or ideal) candidates would be working towards a bachelors degree in business administration (or related field) above average computer language / communication (English) and organizational skills. We are looking to hire one (1) intern who will work onsite in Somerville MA 4 - 5 days (40 hours per week) for at least six (6) months starting March 02 2026.

Duties & Responsibilities

• Perform various clerical tasks such as filing copying scanning and distribution of correspondence.
• Maintain databases and filing systems for both electronic and physical documents.
• Answer and screen telephone calls take messages and direct calls to appropriate personnel.
• Prepare meeting minutes and distribute agendas.
• Greet and assist visitors.
• Participate in team / staff meetings organization events fieldwork project teams or other duties as needed.

• Perform all other duties and projects that may be assigned.

* The statements contained in this job description are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties tasks and responsibilities required of staff assigned to this position. The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.

Minimum Requirements & Qualifications

• Enrolled for entire duration of employment in the associate or bachelors degree program of an accredited college / university in Business Administration Accounting Human Resources Public Administration Graphic Design or related field.
• Above average ability to take limited instructions and work independently.
• Above average ability to gather and organize information.
• Above average ability to prioritize tasks and manage time effectively.
• Ability to work onsite in Somerville MA each weekday (40 hours per week) for at least six months.
• Intermediate knowledge of how to navigate and ride the MBTA system.
• Above average computer skills including Microsoft Office Adobe Acrobat etc.
• Above average language / communication skills in English.
• Ability to successfully pass Blue Signal and Right of Way requirements (training provided by the MBTA after which candidates will be required to pass a knowledge test).
• Ability to independently commute to assigned work locations in the Boston MA metro area as required by the role.
• Authorized to work in the United States (international students in CPT STEM or OPT programs through a university are eligible to apply). The MBTA does not provide visa sponsorship such as H1-B status.

* The above statements are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties tasks and responsibilities required.

Substitutions Include

• No substitutions.

Job Conditions:

• Ability to effectively read comprehend communicate and respond to instructions orders signs notices inquiries English.
• Be at least eighteen (18) years of age except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston MA metro area as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively independently and as part of a diverseworkforce team (or supervise if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules regulations collective bargaining agreements (if applicable) and policies of the MBTA including the EEO anti-discrimination anti-harassment and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate) including overall employment job performance discipline and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check comprehensive background screening and / or medical Clinic screening potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned directed or necessary for this position including (for some transit / operations roles) up to twenty-four (24) hours per day seven (7) days per week as necessary to accommodate severe weather conditions emergencies or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally interns / co-ops must have valid work authorization and U.S. Social Security Numberprior to starting their positions and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary general nature and complexity of typical job functions and do not represent an exhaustive list of all duties tasks and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicants responsibility to ensure application details are entered completely and correctly including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
3. Application Deadlines: Applicants should apply as soon as possible as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted MBTA does not have an employer work sponsorship program. However if you have unrestricted work authorization or are sponsored by a separate entity you are welcome to all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews: Candidates should ensure they arrive on time are prepared can remain for the duration and if remote are in a quiet place without distraction for the interview. Candidates who do not attend their interview without advance authorization including an email confirmation of a rescheduled time/date from Human Resources will be considered a no-show and disqualified from consideration for the position. Related to rescheduling on a one-time basis and due to something emergent you may be allowed to reschedule the addition Human Resources may require documentation supporting the request. However should you need to reschedule you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff: During declared states of emergency employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process please contact the MBTAs ADA Unit at or .
11. Diversity Equity and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms descriptions and definitions related to diversity equity inclusion veteran status and immediate family members that you may find on the application form please visit / Co-Op Benefits: Employees taking part in an internship orco-opat the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass based on the city from which the intern / co-opcommutes to workat no cost. However no additional benefits are currently offered for interns orco-ops.

Required Experience:

Intern